Driver Account Manager-12 Month FTC

ao.com; Potters Bar; On-site; GBP 28,145 - 34,400; Full time

Benefits offered by this job

33 days holiday

Pension 5%+

Staff Discount

Maternity/Paternity benefits

Expression of wish service

Charity days

Job summary

AO.com is seeking a Driver Account Manager to be the heartbeat of our driver network, welcoming new talent and energising existing teams. You will deliver engaging training to self-employed drivers, lead recruitment presentations, monitor performance, and help reduce customer complaints by supporting drivers effectively.

Role is a 12‑month fixed-term contract, 40 hours per week, Monday–Sunday with 5 days of work per week; salary £31,272.74 per annum.

Qualifications

• Passion for delivering outstanding service to customers.
• Ability to lead, inspire and motivate others.
• Confidence applying fair, consistent people management.
• Strong communication skills across all levels.
• Solid IT skills including Microsoft Office and warehouse management systems.

Responsibilities

• Deliver engaging training sessions to new and existing self-employed drivers.
• Lead recruitment presentations to onboard drivers.
• Monitor performance and fairness in driver grading and scheduling.

Skills

Training

Leadership

Communication

IT skills

Tools

Microsoft Office

WMS systems

Job description

Step Into a Career That Delivers - Become a Driver Account Manager at AO

At AO, we don’t just deliver appliances — we deliver smiles, reliability, and exceptional service. And it all starts with our incredible self-employed driver crews. That’s where you come in.

As a Driver Account Manager, you’ll be the heartbeat of our driver network — welcoming new talent, energising our existing teams, and championing a culture of positivity and performance. You’ll be supported by a team that’s as ambitious as you are, with the tools and training to help you thrive.

Join a high‑performing, collaborative team where your ideas matter, your growth is supported, and your impact is felt every single day.

• Salary: £31,272.74 per annum.
• Hours: 5 out of 7 days / 40 hours per week.
• This is a 12‑month fixed‑term contract, with the possibility of a permanent role depending on business needs and performance.

Here’s What You Can Expect To Be Doing

Deliver engaging training sessions to both new and existing self‑employed delivery drivers, ensuring they’re confident and prepared.

Lead recruitment presentations to attract and onboard high‑quality self‑employed contractors.

Monitor performance and fairness, helping to improve driver grading and ensure work is allocated equitably.

Reduce customer complaints by proactively supporting drivers and addressing issues quickly and effectively.

Keep accurate training records and support internal audits to maintain high standards.

Champion safety and compliance, ensuring drivers are up to date with Safe Systems of Work (SSW) and internal policies.

Be the go‑to contact for driver queries — from payments and routing to grading and damage claims.

Support with incident resolution, including property, vehicle, and product damage, and deliver ad hoc retraining where needed.

A Few Things About You

A genuine passion for delivering the outstanding service our customers expect and deserve.

The ability to lead, inspire, and motivate others to perform at their best.

Confidence in applying a fair and consistent approach to people management.

Strong communication skills, with the ability to engage effectively at all levels.

Solid IT skills, including confidence using Microsoft Office and warehouse management systems.

Benefits

• 33 days holiday
• At least 5% contribution pension scheme
• Exclusive Staff Discount
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)