Transport Administrator

AO; Crawley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

24 days holiday

5% contribution pension scheme

Healthcare Cashback Scheme

Exclusive Staff Discount

Enhanced Maternity, Paternity and Adop

Make a difference days

Share-save Scheme

Job summary

AO is looking for a dedicated Transport Administrator to ensure all deliveries are on time. You’ll work closely with the routing team and support Self-Employed Drivers, tackling any issues that arise. Compliance with transport legislation is key.

Expect to manage queries, maintain schedules, and record vehicle conditions. The role requires excellent communication and problem-solving skills, as well as the ability to work under pressure. Join a team that values trust and customer satisfaction.

Qualifications

• Understanding of transport legislation and logistics operation.
• Able to remain calm and focused under pressure.
• Solve problems independently and with confidence.
• Communicate effectively via email and phone.
• Intermediate or advanced level of Excel.

Responsibilities

• Act as the first point of contact for all Driver queries.
• Ensure deliveries remain on schedule and resolve issues.
• Record vehicle defects and ensure vehicles are safe to use.
• Load vehicles efficiently within legal and safety guidelines.
• Allocate routes to drivers for the following day.
• Update daily reports for the Depot and log issues.
• Complete licence checks for new Self-Employed Drivers.
• Order Depot supplies as required.
• Issue lost or stolen fuel cards.
• Raise purchase orders when required.
• Record depot time sheets for all employees.
• Support with performance on agreed KPIs.

Skills

Understanding of transport legislation

Problem-solving skills

Communication skills

PC literacy

Ability to work under pressure

Tools

Microsoft Excel

Job description

Job Overview

About The Role

Our Transport Administrators play a vital part in the operation and the customer journey by making sure that all of our customers receive their deliveries on time, every time. You’ll work closely with our central routing team and provide continual support to the Self-Employed Drivers dealing with any issues that might arise. You’ll also ensure that we remain legally compliant within Transport Legislation and working time directives.

• Salary: £29,302.00 per annum
• Hours: 8:00am-8:00pm
• Shift pattern: 4 on 4 off
• Job Type: Full time and permanent contract
• Location: Unit 200, Fleming Way, Crawley, West Sussex, RH10 9DF

Here’s What You Can Expect To Be Doing

• Act as the first point of contact for all Driver queries throughout the day
• Ensure that all deliveries remain on schedule and support with resolving any issues
• Record any vehicle defects and ensure that no vehicles classed as ‘off-the-road’ are being used
• Ensure all vehicles are loaded efficiently, within legal and safety guidelines
• Allocate routes to our drivers for the following day
• Update daily reports for the Depot and log any issues
• Complete licence checks for new Self-Employed Drivers
• Order Depot supplies when required
• Issue and report any lost or stolen fuel cards
• Raising purchase order’s when required
• Accurate recording of depot time sheets for all employees
• Support with performance on agreed KPI's

A Few Things About You

• An understanding of transport legislation and logistics operation
• Able to remain calm and focused under pressure
• Able to solve problems independently and with confidence
• Able to communicate effectively especially via email and phone
• PC literate including Microsoft packages with Excel at intermediate or advanced level

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

• 24 days holiday
• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Exclusive Staff Discount
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme

To see all our benefits and perks, visit our AO Benefits page.