Driver Debrief & Returns Specialist

Bidfood UK; Tibberton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday (plus bank holidays)

Pension - 4% match after year 1 up to

Life cover

Confidential support and counselling

Health plan with family cover and a 24

Discounts on high street brands

Pay on demand (up to 20% of pay before

Dental cover and critical illness

Job summary

Bidfood Worcester is seeking an organised and proactive Transport Team member to support day-to-day operations. The role involves debriefing drivers, processing returns and credits, and ensuring food safety and documentation are maintained to high standards.

You will work closely with Transport Managers, Drivers, Warehouse and Stock teams to resolve issues, monitor temperature records and uphold food safety procedures in a fast-paced environment.

Qualifications

• Strong attention to detail and good communication in a fast-paced transport environment.
• Understanding of food safety and hygiene standards.
• Previous transport or logistics experience is beneficial but not essential.

Responsibilities

• Debrief drivers after completing delivery routes.
• Process customer returns, refused deliveries, shortages and credits.
• Investigate credits to identify root causes and reduce stock losses.
• Liaise with drivers and teams to resolve credit discrepancies.
• Ensure delivery paperwork and documentation are completed accurately.
• Monitor returned cages, pallets and collections.
• Record vehicle temperature and ensure related documentation is accurate.
• Ensure vehicle hygiene and weekly wash records are kept.
• Identify damaged products or contamination risks and escalate accordingly.
• Collaborate with Transport Managers, Drivers, Warehouse and Stock teams to resolve issues.
• Complete daily transport reports for audits.

Skills

Organised

Proactive

Attention to detail

Communication skills

Food safety awareness

Transport/logistics experience

Job description

Bidfood Worcester is seeking an organised and proactive Transport Team member to support day-to-day operations. The role involves debriefing drivers, processing returns and credits, and ensuring food safety and documentation are maintained to high standards.

You will work closely with Transport Managers, Drivers, Warehouse and Stock teams to resolve issues, monitor temperature records and uphold food safety procedures in a fast-paced environment.