De-brief Operative

The Opportunity Hub UK Ltd; Waltham Cross; Presencial; GBP 12 000 - 17 000; Tempo integral

Resumo da oferta

The Opportunity Hub UK Ltd in Waltham Cross is seeking a De-brief Operative to support depot operations. You will engage with courier drivers after their shifts, review delivery performance, and coordinate immediate route updates with warehousing and dispatch teams.

This role involves data entry, POD verification, and handling returns, with a schedule that includes early hours and 6 days per week shifts, ensuring smooth daily operations at the depot.

Responsabilidades

• Driver Check-Ins (The Debrief): Meeting with courier and delivery drivers face-to-face as they return to the depot. You will review their day, check delivery route performance, and discuss any issues faced during their shifts (such as full parcel lockers or blocked access)
• Performance Tracking: Assessing driver efficiency against target delivery times and setting continuous improvement goals.
• Data & Paperwork Management: Reconciling delivery data on transport software, ensuring all Proof of Delivery (POD) documentation is signed, accurate, and logged cleanly
• Real-Time Communication: Serving as the central point of contact for drivers, answering queries, and passing vital route updates back to the warehousing or dispatch teams.
• Returns Processing: Verifying and managing parcels that couldn't be delivered or locker returns brought back to the depot.

Descrição da oferta de emprego

My Client based in Waltham Cross is seeking De-brief Operative.

Monday to Sunday 6 out of 7 days per week - 6AM TO 3PM

Thursday to Monday - 2PM TO 10.30PM

Key Responsibilities

• Driver Check-Ins (The "Debrief"): Meeting with courier and delivery drivers face-to-face as they return to the depot. You will review their day, check delivery route performance, and discuss any issues faced during their shifts (such as full parcel lockers or blocked access)
• Performance Tracking: Assessing driver efficiency against target delivery times and setting continuous improvement goals.
• Data & Paperwork Management: Reconciling delivery data on transport software, ensuring all Proof of Delivery (POD) documentation is signed, accurate, and logged cleanly
• Real-Time Communication: Serving as the central point of contact for drivers, answering queries, and passing vital route updates back to the warehousing or dispatch teams.
• Returns Processing: Verifying and managing parcels that couldn't be delivered or locker returns brought back to the depot.