De-Brief Operative

Corus Consultancy Limited; Waltham Cross; On-site; GBP 18,000 - 22,000; Full time

Job summary

Corus Consultancy Limited is seeking a De-brief Operative for a role based in Waltham Cross, United Kingdom. You will meet with courier drivers on their return to the depot to review the day, discuss route performance, and address any issues faced during shifts.

Shifts run six days a week with early start and late finish options (e.g., 6am–3pm or 2pm–10:30pm). You will handle POD paperwork, support real-time driver queries, and manage returns processing as part of a busy logistics operation.

Responsibilities

• Driver Check-Ins: Meeting with courier and delivery drivers on return to the depot, reviewing the day, and discussing issues.
• Performance Tracking: Assessing driver efficiency against target delivery times and setting improvement goals.
• Data & Paperwork Management: Reconciling delivery data on transport software, ensuring POD documentation is signed and logged.
• Real-Time Communication: Serving as the central point of contact for drivers and relaying route updates to warehousing/dispatch teams.
• Returns Processing: Verifying and managing parcels that couldn't be delivered or locker returns.

Job description

My Client based in Waltham Cross is seeking De-brief Operative.

Shifts available
Monday to Sunday 6 out of 7 days per week - 6AM TO 3PM
Thursday to Monday - 2PM TO 10.30PM

Key Responsibilities

• -Driver Check-Ins (The "Debrief"): Meeting with courier and delivery drivers face-to-face as they return to the depot. You will review their day, check delivery route performance, and discuss any issues faced during their shifts (such as full parcel lockers or blocked access)
• -Performance Tracking: Assessing driver efficiency against target delivery times and setting continuous improvement goals.
• -Data & Paperwork Management: Reconciling delivery data on transport software, ensuring all Proof of Delivery (POD) documentation is signed, accurate, and logged cleanly
• -Real-Time Communication: Serving as the central point of contact for drivers, answering queries, and passing vital route updates back to the warehousing or dispatch teams.
• -Returns Processing: Verifying and managing parcels that couldn't be delivered or locker returns brought back to the depot.