Debriefer

Bidfood UK; Worcester; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday (plus bank holidays)

Pension - employer contributions

Life cover - optional increase

confidential support and counselling

Health plan for family costs and a dig

Job summary

Bidfood Worcester is seeking an organised and proactive individual to join our busy Transport Team. You will support day-to-day transport operations, debrief drivers, and ensure accurate delivery paperwork while upholding food safety and compliance.

The role emphasizes attention to detail and clear communication in a fast-paced environment. Previous transport or logistics experience is beneficial but not essential, with a comprehensive benefits package on offer.

Qualifications

• Strong attention to detail and accuracy in records and paperwork.
• Good communication skills with drivers and internal teams.
• Experience in transport or logistics is advantageous but not essential.

Responsibilities

• Debriefing drivers after delivery routes.
• Processing returns, refused deliveries, shortages and credits.
• Investigating credits and root causes to reduce stock losses.
• Liaising with drivers and departments to resolve discrepancies.
• Ensuring delivery paperwork and documentation are accurate.
• Monitoring returned cages, pallets and collections.
• Food safety and compliance: handling and recording returned food correctly.
• Temperature control: recording vehicle temperatures and escalating concerns.
• Vehicle hygiene: monitoring weekly wash records.
• Product integrity: escalating damaged products or handling concerns.
• Identifying delivery issues and operational concerns.
• Working with Transport Managers, Drivers, Warehouse and Stock teams to resolve issues.
• Completing daily transport reports and maintaining records for audits.

Skills

Attention to detail

Communication skills

Transport/logistics experience (benefi

Job description

About the role

We are looking for an organised and proactive individual to join our busy Transport Team at Bidfood Worcester.

The role involves supporting the day-to-day transport operation, ensuring all returning drivers are effectively debriefed, delivery documentation is completed accurately, and high standards of food safety and operational compliance are maintained.

Key responsibilities include:

• Debriefing drivers following completion of their delivery routes.
• Processing customer returns, refused deliveries, shortages and product credits.
• Investigating product credits, identifying root causes and completing follow-up actions to reduce stock losses and improve delivery performance.
• Liaising with drivers and relevant departments to investigate credit discrepancies and ensure issues are resolved appropriately.
• Ensuring all delivery paperwork and relevant documentation is completed accurately.
• Monitoring and recording returned cages, pallets and collections.
• Food Safety & Compliance: Ensuring returned food products are correctly handled, recorded and segregated in line with company food safety procedures.
• Temperature Control: Checking and recording vehicle temperature documentation and escalating any temperature-related concerns.
• Vehicle Hygiene: Monitoring vehicle cleanliness and ensuring weekly vehicle wash records are accurately completed.
• Product Integrity: Identifying and escalating concerns relating to damaged products, contamination risks or incorrect handling of food products.
• Identifying and escalating delivery issues and operational concerns.
• Liaising with Transport Managers, Drivers, Warehouse and Stock teams to resolve issues.
• Completing daily transport reports and maintaining accurate records to support operational and food safety audits.

The successful candidate will have strong attention to detail, good communication skills and the ability to work efficiently in a fast-paced transport environment. An understanding of food safety, hygiene standards and the importance of accurate record-keeping would be advantageous. Previous transport or logistics experience would be beneficial but is not essential.

About us

Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It's why we believe we’re the best foodservice provider in the country.

A journey that gives back

We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

The essentials

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
• A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling, when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

The extras

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
• Get paid as you earn - access to up to 20% of your pay before payday.
• Opportunity to buy dental cover and critical illness cover.

We want everyone to join our journey

We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!