Driver Debrief Clerk

NewCold; Corby; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Death in service 2x salary

Enhanced annual leave

Employee Assistance Programme (Help at

Grocery Aid

Job summary

NewCold in Corby is seeking a Driver Debrief Clerk to support the Transport team and ensure drivers are debriefed, briefed and supported with accuracy and professionalism.

The role requires 2 years in transport administration or related fields, strong organisational skills and proficiency with Microsoft Office. We offer a comprehensive benefits package and progression opportunities.

Qualifications

• 5 GCSEs or equivalent.
• 2 years of prior experience in transport administration, logistics or customer support.
• Strong organisational capability with attention to detail.
• Ability to prioritise effectively in a fast paced transport environment.

Responsibilities

• Conduct end of shift debriefs with drivers, capturing feedback and confirming completion of scheduled routes.
• Deliver structured start of shift briefings covering route details, customer expectations, timings and safety requirements.
• Verify driver licence status and ensure compliance with internal and regulatory obligations.
• Accurately process delivery notes, PODs and all associated transport documentation within required timeframes.
• Record driver absences and escalating recurring concerns in line with company procedures.
• Log non conformances and ensure correct follow up within the internal reporting system.
• Work closely with the traffic and transport planning teams to resolve any operational issues in real time.
• Support customer engagement when required and uphold professional service standards.
• Maintain accurate logs and ensure secure handling of sensitive information and documentation.

Skills

Confident communicator

Interpersonal ability

Microsoft Office

Database systems

Attention to detail

Organisational skills

Education

GCSEs or equivalent

Job description

Location: NewCold Corby, NN17 5XN.

Shift pattern: 4 on 4 off Day Shifts (06:30 - 18:30)

Salary: Up to £30,750.00

Overview

We are recruiting a Driver Debrief Clerk to support the Transport team and contribute to high quality, safe and efficient operations across our Wakefield and Corby sites. This position strengthens day to day performance by ensuring drivers are briefed, debriefed and supported with accuracy and professionalism.

Key Responsibilities

• Conduct end of shift debriefs with drivers, capturing feedback, reviewing incidents and confirming completion of scheduled routes.
• Deliver structured start of shift briefings covering route details, customer expectations, timings and safety requirements.
• Verify driver licence status and ensure compliance with internal and regulatory obligations.
• Accurately process delivery notes, PODs and all associated transport documentation within required timeframes.
• Record driver absences and escalating recurring concerns in line with company procedures.
• Log non conformances and ensure correct follow up within the internal reporting system.
• Work closely with the traffic and transport planning teams to resolve any operational issues in real time.
• Support customer engagement when required and uphold professional service standards.
• Maintain accurate logs and ensure secure handling of sensitive information and documentation.

Requirements

Education

• 5 GCSEs or equivalent

Experience

• Further qualifications in logistics or transport administration are desirable
• 2 years of prior experience in transport administration, logistics or customer support.
• Strong organisational capability with attention to detail.
• Ability to prioritise effectively in a fast paced transport environment.

Skills

• Confident communicator with strong interpersonal ability.
• Competent IT skills including Microsoft Office and database systems.
• Ability to remain accurate and composed under pressure.

Behavioural Competencies

• Accountability and integrity in all aspects of work.
• Effective teamwork and clear communication.
• Strong service orientation with a forward thinking approach.
• Resilience and the ability to handle operational challenges constructively.
• Drive for results and commitment to delivering high operational standards.

What We Offer

• Death in service benefit at 2x your annual salary, providing peace of mind for you and your family.
• Enhanced annual leave above the statutory minimum.
• Employee Assistance Programme through Help at Hand and Grocery Aid, including access to mental health support, financial guidance and a retail and grocery discounts scheme.
• Cycle to work scheme to support healthier and more sustainable commuting.
• On-site canteen space.
• Complimentary on-site coffee machines.
• Free eye testing with a generous contribution towards glasses
• Free on-site parking with excellent transport links.
• Career progression within a growing global business, including access to apprenticeship levy-funded development programmes.
• Supportive and professional working environment