Doorperson

The Landmark London; London; On-site; GBP 25,000 - 29,000; Full time

Job summary

Join The Landmark London as a Doorperson, where you will enhance the guest experience with exceptional service. As part of a vibrant team, you will greet guests and assist with luggage while delivering a memorable welcome. Enjoy brilliant benefits including a competitive salary, discounts, and opportunities for personal growth in a leading hotel environment.

Benefits

Pension with company contributions

50% discount on restaurants and Spa treatments

Complimentary stay after probation

Access to private medical insurance

Employee Assistance Programme

Free meals on duty

Uniforms provided and laundered

Bike to work scheme

Qualifications

• Passionate about customer service.
• Ability to work flexible shifts.
• Legally eligible to work in the UK.

Responsibilities

• Greet guests and assist with luggage.
• Ensure smooth traffic flow in hotel entrance.
• Provide personalized and professional service.

Skills

Friendly communication

Customer service

Professionalism

Job description

Social network you want to login/join with:

Enrich the Journeys of our People and
our Guests as our Doorperson !

The
Landmark London looks for unique individuals to join a team full of energy and
passion, where we value your strengths and growth potential. This could be your
moment to become a part of our journey! We
are located opposite Marylebone station and a short walk from Baker Street and
Edgware Road stations.

Some of the brilliant benefits you will enjoy as a Doorperson are:

Annual earnings up to £28,460.86 (£ 25,460.86 base salary +
non-contractual tronc)

·
Pension with company
contributions

·
50% discount in all our
restaurants and Spa treatments across our properties

·
Team member and
Friends & Family rates across our properties

·
Complimentary stay
after passing probation

·
Extensive discounts on
our benefits platform

·
Access to private medical insurance

·
Interest free season
ticket loan

·
Employee Assistance
Programme - 24/7 online GP, mental health support and virtual wellbeing

·
Support through development plans, apprenticeships and world-class
management development programmes to be the best you can be

·
Bike to work scheme

·
Recommend a Friend
incentive

·
Uniforms provided and laundered complimentary

·
Free meals on duty

·
Opportunity to join our taskforces to contribute to the business
focuses, community and environment

·
Employee
recognition schemes and Social Committee events including gala dinners and much
more!

We are currently looking for a
passionate Doorperson ,
to join our Concierge
Team on a permanent , with an immediate start
to consistently deliver memorable moments and five star service to our guests
and each other. It is important to us that everyone in the team brings positive
energy to support our happy and fun environment, as we strive to build a
community of diverse backgrounds and life experiences, where we care about
careers and not just jobs.

As a Doorperson , your main duties and
expectations for the role will include:

·
Greet arriving guests
in a friendly and courteous manner, using their name if known, welcome them to
the hotel; open car/taxi and hotel doors, and assist guests departing with
cars.

·
Unload luggage
carefully; directing guests to Reception area; ensure the Luggage Porter is
available for delivery of the luggage to the baggage room.

·
Assist departing
guests and patrons by opening hotel and car doors, assisting them carefully
loading their luggage, as directed by the guest

·
Perform tasks as
delegated by the Concierge on duty to provide maximum guest service;
demonstrate a high standard of personalised, friendly and professional service
at all times

·
Notify the Chief
Concierge, Assistant Concierge and/or Assistant Manager on duty of any guest
problems or complaints for immediate handling.

·
Ensure the smooth flow
of traffic in the entrance drive of the hotel; prohibit unauthorised vehicles
from parking at the entrance.

You will be required to work 40 hours per
week, on a shift rota.

We are …

·
#3 best company to work for in The Best
Companies to Work For List 2024

·
One of the best hotels in London

·
A Leading Hotels of the World member

·
5 red stars

If you feel your experience,
personality and interest are a match for this Doorperson role, we encourage you to
apply today. What makes you unique
makes us exceptional!

All applicants must be legally
eligible to work in the UK