Casual Weekend Doorperson

Alexander House (Alexander Hotel Collection); Crawley; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading hotel is seeking a Casual Weekend Doorperson to provide exceptional guest experiences. You will be the first point of contact, welcoming guests and ensuring their needs are met during their stay. Ideal candidates will be personable and immaculate in appearance, with excellent communication skills and a passion for service.

Benefits

Monthly service charge payment

Qualifications

• Excellent standard of personal appearance.
• Confident and friendly communication style.
• Ability to work shifts and weekends.

Responsibilities

• Welcome guests at the hotel and spa entrance.
• Assist guests with luggage and hotel tours.
• Answer guest queries and provide information.

Skills

Excellent verbal communication

Bright disposition

Friendly demeanor

Job description

CASUAL WEEKEND DOORPERSON

Up to £13.68 per hour including holiday pay. Age related pay does apply to this vacancy.

In addition, you will receive a monthly service charge payment based on the number of hours you work

The Place

Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private collection of quality hotels of distinction just outside London. A beautiful Jacobean manor with 120 acres of gardens and parkland.

5 Red Star Hotel, Award winning Utopia Spa, 58 bedrooms, individually designed, including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests.

2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.

A luxurious hotel offering a relaxation destination like no other.

Please see our website for a full list of facilities.

Overview;

A smart, friendly, immaculate individual is sort to assist our full-time team in welcoming all arriving and departing guests at the main Hotel/Spa entrance. You will be the first and last person a guest sees – making you an important part of their memory of Alexander House.

Join our Front of House team under the direction of our experienced Front of House Manager and full-time concierge team members. There are a team of receptionists, guest services and concierge to support you in delivering memorable experiences. You must be someone bright, extremely well presented with a friendly, confident yet relaxed manner when dealing with our guests. You will often be seen as the point of contact for all enquiries for arriving and resident guests. You must have a five-star smile! and a warm and welcoming personality. You are key to our guests experience throughout their stay.

The Role

From the time a guest enters the hotel and spa to the time they leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will liaise with other departments and the Guest Services Managers to ensure guest requests get satisfied. Your main duties include;

• Working either 10am to 6pm or 9am to 5pm shifts, including shifts over the busy weekend periods.
• Welcoming guests on arrival to the hotel & Spa
• Introducing arriving guests to the hotel receptionist using their name
• Assist arriving and departing guests with their luggage
• Showing arriving guests around the hotel and spa before showing them to their rooms
• Showing guests to Hotel/Spa Reception or the Restaurants/Lounge/Function rooms for non-resident guests or those attending functions/conferences
• Answering guest queries
• Giving out information on the hotel and spa facilities helping guests to get the most out of their stay
• Actioning guest requests which may include; taxis, train times, car rentals, theatre tickets etc
• Each shift you will check arrival lists for returning guests and VIP guests making sure returning guests and those celebrating special events are recognised and acknowledged with even more warmth.
• Assisting Hotel Receptionist with reception duties

Requirements

• Excellent standard of personal appearance
• A presence as a host on the main entrance
• Excellent verbal communication – confident yet relaxed and friendly
• Bright, warm and friendly disposition
• Genuine desire to serve our guests whether hear for business, pleasure or a special occasion
• Ability to work shifts and weekend days outlined
• Own transport to allow for shift work outside of public transport hours