Doorperson

Concierge, London; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading hospitality venue as a Doorperson at The Ned in London. You will be the first smiling face guests see, ensuring they feel welcomed while providing exceptional service. This role requires a bright personality, calm demeanor, and a passion for outstanding hospitality.

Benefits

Complimentary meals

Learning and development programmes

Exclusive rates for family and friends

Wellbeing and health benefits

Birthday off after a year of service

Regular social events

Employee assistance programme

Refer a friend scheme

Qualifications

• Bright personality and genuine warmth.
• Ability to defuse situations positively.
• Passion for outstanding hospitality.

Responsibilities

• Welcome arriving guests and assist with their bags.
• Build rapport with guests to tailor their service.
• Help departing guests with their bags and transportation.

Skills

Outstanding hospitality

Calm demeanor

Rapport building

Job description

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As doorperson you will be the very first smiling face that our guests see as they approach The Ned. You're there to make people feel welcomed, maintain a calm and inviting environment, and set the tone ready for an amazing experience, whether they’re a hotel guest, attending an event, dining in one of our 10 restaurants, or anything in between.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Doorperson

About The Ned:

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a full floor of events spaces, a public spa, ten restaurants and bars and 250 hotel bedrooms.

As part of the concierge team you will:

• Welcome arriving guests to our gorgeous grade I listed building
• With a particular focus on arriving Hotel guests, you will welcome them, help them with their bags, chaperoning and introducing them to our Front Office team ready to be checked in
• Help departing guests with their bags, escorting them to their car or helping them flag a taxi as needed
• Build rapport with guests, learning their names and preferences so you can tailor your service to provide the hospitality experiences that The Ned is known for
• Shifts vary between an 0700 start and midnight

What can The Ned give you?

• Estimated yearly pay of £29,744 - £14.30 per hour including service
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts
• Your birthday off after a year of service and more holiday after five years
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance programme – 24/7 advice and support
• Reward and recognition initiatives

What you can bring to the role:

• As the smiling face that greets every member and guest to our venue, you’ll have a bright personality and genuine warmth, with a passion for outstanding hospitality
• First impressions and rapport building are what this role is all about, so you’ll be the kind of person everyone feels better after even a brief interaction with
• This can be a high-pressure role, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be eligible to live and work in the UK to be considered for this role.

Apply today and join us as an Doorperson