Doorperson

HSH Group / The Peninsula Hong Kong; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

The Peninsula London is seeking a dedicated Doorperson who excels in guest service and possesses a keen knowledge of London's landmarks. Reporting to the Head Concierge, this role is vital for ensuring excellent first and lasting impressions, controlling the door traffic, and maintaining guest experiences. Offering a competitive salary and attractive benefits, this is a prime opportunity to join a luxury hotel with an award-winning team.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Experience with a highly skilled team

Qualifications

• Full UK clear driving license required.
• In-depth knowledge of London landmarks is essential.
• Passion for delivering excellent guest experiences.

Responsibilities

• Welcome guests and assist with vehicle arrangements.
• Manage guest feedback and ensure expectations are exceeded.
• Provide information and directions about London.

Skills

Customer service techniques

Excellent time management

Engagement with guests

Adaptability

Multi-tasking

Job description

The Peninsula London is delighted to announce that we are seeking a Doorperson, reporting to the Head Concierge. This role is responsible for providing impeccable guest and resident service with a focus on arrival and departing experiences ensuring genuine recognition. The role is also critical in managing the traffic and controlling the door and flow of the forecourt. First and lasting impressions will set the tone for the overall guest experience, and we are reliant on the Doorperson for this experience. The Peninsula Hotels are synonymous with luxury and high levels of service, and this position will contribute to the service experience that our guests have become accustomed to.

An exceptional opportunity to join our high-profile flagship hotel in London

Market-leading remuneration, service charge, and attractive benefits

Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

Possess in-depth knowledge of the hotel, immediate community, and London landmarks.

Welcome guests in the forecourt and assist guests in getting in and out of vehicles.

Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.

Assist guests in arranging transportation to and from the airport/station or any destination.

Ability to give information and directions about London to guests and to drivers

General requirements

• This role will require to have UK full clear driving license.

Thorough knowledge of customer service techniques, with a passion to deliver excellent experiences.

Confident conversationalist always engaging with guests and colleagues.

Excellent time management and organization, ability to multi-task, highly adaptable, naturally positive.

Flexibility and capability of working under pressure.

We are delighted to receive your CV and will liaise with suitable candidates directly

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