Doorperson

Montcalm Collection; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Montcalm Collection is hiring a Doorperson to provide exceptional service at their luxurious hotels in London. This role involves greeting guests, maintaining cleanliness, and managing requests efficiently. Join a team that values high standards and offers opportunities for growth.

Benefits

28 holidays annually including bank holidays

Health incentives and gym discounts

Recognition and Rewards Program

Access to discounts via Benefits Platform

Comprehensive training (Classroom and E-Learnings)

Qualifications

• Previous experience in a 5-star property preferred.
• Ability to work independently while maintaining high standards.
• Knowledge of service excellence in hospitality.

Responsibilities

• Greeting all guests in a friendly and professional manner.
• Ensuring high standards of service are maintained.
• Keeping the entrance and surrounding areas clean and tidy.

Skills

Excellent spoken and written English

Approachable

Attention to detail

Knowledge of London restaurants and attractions

Collaborative team player

Tools

Opera

Job description

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United by timeless style and peerless service, Montcalm Collection is London’s luxury hotel collection. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters, and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The collection includes a historic brewery reimagined as Montcalm Brewery, a bold new perspective at Montcalm East (part of Marriott’s Autograph Collection), and two mindful hotels, Inhabit Southwick Street and Inhabit Queen’s Gardens, both part of Design Hotels.

A coveted retreat in the city center, Montcalm Royal London House revitalizes a mid-century gem near Liverpool Street, combining classic charm with modern flair. Its tech-equipped rooms overlook Finsbury Square, complemented by a serene urban spa and rooftop eatery with skyline views.

Overview

Montcalm Collection is seeking a skilled and ambitious Doorperson to join our team. You will provide personal and exceptional service to all guests, adhering to our brand standards.

Help shape the next chapter of Montcalm Collection and showcase your skills. Become a trusted ambassador for our hotels and enjoy opportunities to work across properties, maintaining high standards of service and customer care.

Key Responsibilities

1. Greeting all guests in a friendly and professional manner.
2. Providing the highest standard of service to guests.
3. Ensuring messages and facsimiles are delivered promptly.
4. Familiarity with all room locations and facilities.
5. Keeping the entrance and surrounding areas clean and tidy.
6. Meeting and following up on guest requests politely and efficiently.
7. Having thorough knowledge of the hotel and company.
8. Promoting other Montcalm Hotels and restaurants.
9. Maintaining good knowledge of London attractions and trends.
10. Managing porters and doormen effectively.
11. Performing other reasonable requests from management.

Essential Qualifications

• Excellent spoken and written English.
• Ability to work independently.
• Approachable, professional, with attention to detail.
• Knowledge of London restaurants and attractions.
• Knowledge of Opera.
• Previous experience in a 5-star property preferred.
• Collaborative team player.
• Opportunities for promotion and growth.
• Recognition and Rewards Program.
• Access to discounts via Benefits Platform.
• Comprehensive training (Classroom and E-Learnings).
• 28 holidays annually, including 8 bank holidays, with additional holidays after 2 years.
• Health incentives, gym discounts, nutritious meals, dry-cleaning, pension schemes.
• Candidates must be authorized to work in the UK. No visa sponsorship available.

Equal Opportunity Employer

We value diversity and inclusion, fostering a respectful workplace free from discrimination. We welcome applications from all backgrounds and encourage you to apply if this role aligns with your aspirations. If not shortlisted, explore other opportunities with us now or in the future.

Note: If you do not hear from us within 14 days, consider your application not shortlisted for this role.