Doorperson

Redefined Ltd; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

The Peninsula London is seeking a Doorperson responsible for providing top-tier service to guests. This role entails managing guest arrivals/departures, assisting with transportation, and maintaining an exceptional customer experience. The Doorperson will embody the luxurious standards synonymous with The Peninsula Hotels.

Benefits

Market-leading remuneration

Service charge and attractive benefits

Working alongside an experienced team

Qualifications

• UK full clear driving license required.
• Thorough knowledge of customer service techniques.
• Confident conversationalist engaging with guests.

Responsibilities

• Provide excellent guest and resident service focusing on arrival and departure experiences.
• Assist guests with transportation arrangements to various destinations.
• Maintain close guest contact and relay feedback to the management team.

Skills

Customer service

Time management

Adaptability

Positive attitude

Job description

The Peninsula London is delighted to announce that we are seeking a Doorperson, reporting to the Head Concierge. This role is responsible for providing impeccable guest and resident service with a focus on arrival and departing experiences ensuring genuine recognition. The role is also critical in managing the traffic and controlling the door and flow of the forecourt. First and lasting impressions will set the tone for the overall guest experience, and we are reliant on the Doorperson for this experience. The Peninsula Hotels are synonymous with luxury and high levels of service, and this position will contribute to the service experience that our guests have become accustomed to.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Possess in-depth knowledge of the hotel, immediate community, and London landmarks.
• Welcome guests in the forecourt and assist guests in getting in and out of vehicles.
• Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
• Assist guests in arranging transportation to and from the airport/station or any destination.
• Ability to give information and directions about London to guests and to drivers

General requirements

• This role will require to have UK full clear driving license.
• Thorough knowledge of customer service techniques, with a passion to deliver excellent experiences.
• Confident conversationalist always engaging with guests and colleagues.
• Excellent time management and organization, ability to multi-task, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.

We are delighted to receive your CV and will liaise with suitable candidates directly