Donor Centre Administrator: Donor Experience & Operations

NHS Blood and Transplant; Reading; On-site; GBP 21,000 - 27,000; Full time

Job summary

NHS Blood and Transplant is seeking a Donor Centre Administrator in Reading. You will build strong donor relationships, manage appointments and maintain accurate donor records to ensure safe, efficient plasma donation services.

You will work as part of a multidisciplinary team, handle inquiries via phone, email and in person, and contribute to continuous improvement while following data protection requirements.

Qualifications

• Experience maintaining extensive records in paper and electronic formats.
• Experience working with confidential information and standard procedures.
• Experience in a fast-paced, customer-focused environment.
• Ability to organize and prioritize a busy workload.
• Good IT skills across Microsoft applications and related packages.

Responsibilities

• Build positive relationships with donors and manage donation appointments.
• Deliver an excellent customer experience in person, by phone, and email.
• Manage donor records and information systems with high accuracy.
• Analyse donor attendance data to support service performance.
• Use NHSBT systems and software to support centre operations.
• Identify opportunities to improve donor experience and processes.
• Collaborate with nurses, healthcare assistants, and managers.
• Ensure confidentiality of information and compliance with data protection.

Skills

Customer service

Record keeping

IT literacy

Communication

Organisation

Education

NVQ Level 3 in Customer Service

Tools

Microsoft Office

CRM software

Job description

NHS Blood and Transplant is seeking a Donor Centre Administrator in Reading. You will build strong donor relationships, manage appointments and maintain accurate donor records to ensure safe, efficient plasma donation services.

You will work as part of a multidisciplinary team, handle inquiries via phone, email and in person, and contribute to continuous improvement while following data protection requirements.