Donor Centre Administrator

NHS Blood and Transplant; England; Presencial; GBP 22 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working options

Generous annual leave

Inclusive pension scheme

Supportive learning culture

Health and wellbeing support

Resumo da oferta

NHS Blood and Transplant is seeking a Donor Centre Administrator to help deliver life-saving plasma donations. You will build strong relationships with donors, manage appointments, and provide an outstanding experience at the donor centre.

Working in a multidisciplinary team, you will maintain donor records, support centre operations, and ensure confidentiality and data protection. The role requires organisational skills, attention to detail, and a patient-focused approach to care.

Qualificações

• Experience maintaining extensive records in paper and electronic formats.
• Experience working with confidential information and standard procedures.
• Experience in a high-paced, customer-focused environment.
• Ability to organise and prioritise a busy workload.
• Good working knowledge of Information Technology and Microsoft applications.

Responsabilidades

• Build positive relationships with donors and manage donation appointments.
• Deliver excellent customer experience by welcoming donors and handling enquiries professionally.
• Manage donor records and information systems with high accuracy.
• Analyse donor attendance and donation information to support service performance.
• Support efficient centre operations using NHSBT systems and knowledge transfer to colleagues.
• Identify opportunities to improve donor experience and administrative processes.
• Collaborate with nurses, healthcare staff, and colleagues to deliver quality service.
• Ensure confidentiality and data protection across all records and processes.

Conhecimentos

Record management

Confidential information handling

Fast-paced environment

Workload prioritisation

IT proficiency (Microsoft applications

Formação académica

NVQ level 3 in Customer Service

Ferramentas

Microsoft Office

Descrição da oferta de emprego

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work

Job Summary

As a Donor Centre Administrator, you will play a vital role in helping NHS Blood and Transplant (NHSBT) deliver life-saving Plasma donations to patients who need them. You will build strong relationships with donors, manage appointment schedules, and provide an outstanding experience for everyone visiting or contacting the donor centre.

Working as part of a multidisciplinary team, you will use your organisational skills, attention to detail, and technical expertise to ensure donor records, appointments, and centre administration are managed accurately and efficiently. This is an opportunity to make a meaningful contribution to patient care, develop specialist skills, and help ensure donors are available when they are needed most.

Your shifts may be on any day of the week, including the weekends, which alternate between Saturday and Sunday. However, you will receive your rota 6 weeks in advance. You will work for 5 days per week, working for 7.5 hours per day.

Shift times vary, but the earliest start may be 07:40 and the latest finish may be 19:40.

Main duties of the job

• Build positive relationships with donors, helping ensure donation appointments are planned and maintained to meet patient needs.
• Deliver an excellent customer experience by welcoming donors and responding to enquiries by phone, email, and in person with professionalism, compassion, and respect.
• Manage donor appointments, records, and information systems with a high level of accuracy to support safe and effective donation services.
• Analyse donor attendance and donation information, taking appropriate action to support service performance and continuity.
• Use your expertise with NHSBT systems and software to support efficient centre operations and help colleagues develop their knowledge.
• Contribute to continuous improvement by identifying opportunities to enhance donor experience, administrative processes, and service delivery.
• Work closely with nurses, healthcare assistants, managers, and other colleagues to deliver a high-quality service for donors and patients.
• Ensure confidential information, records, and administrative processes are managed in line with policies, procedures, and data protection requirements.

Experience and Knowledge

• Experience of maintaining extensive records in both paper and electronic format in a way that allows others to quickly retrieve information
• Experience of working and complying with standard procedures and confidential information
• Experience of working in a high paced, customer focussed environment
• Knowledge of organising and prioritising a busy and varied workload
• Good working knowledge of Information Technology, covering a range of Microsoft applications or equivalent packages

Qualifications And Training

• Educated to NVQ level 3 in Customer Service, or equivalent experience.

About Us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.

By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.

You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:

• Read about our application process
• Learn more about our culture at NHSBT

What We Offer

• Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
• Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
• Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.

Next steps

This vacancy will close at 23:59 on Sunday 1 November 2026.

Interviews are anticipated to be held in person on Friday 13 November 2026, subject to confirmation.

For informal enquiries please contact Mark Bailey, Plasma Operations Manager at [e-mail].