Donor Experience Team Lead - Healthcare

NHS Blood and Transplant; England; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Intensive training

Career progression opportunities

Job summary

NHS Blood and Transplant in the United Kingdom is seeking a flexible, people-focused supervisor to lead Donor Carer staff and ensure smooth donor sessions. You will report to the Sister/Charge Nurse and drive clinical and operational excellence while delivering a caring, professional service.

With intensive training in Donor Care skills, you will develop leadership capabilities and support the team across different roles within six months, with ongoing opportunities for growth in a rewarding

Qualifications

• Experience in dealing with the public and delivering quality customer care.
• Demonstrated supervisory and leadership skills in healthcare or similar setting.
• Experience handling sensitive or confidential matters.
• Experience delivering care and service to donors or patients in a similar healthcare setting.
• Experience using IT and Microsoft Office, including handheld devices.

Responsibilities

• Supervise Donor Carer staff and manage on-session activities.
• Oversee vehicle loading/unloading, session setup and paperwork.
• Handle administrative tasks to support the team.
• Ensure donors are welcomed, respected, and have a positive experience.

Skills

Customer service

Leadership

Supervisory skills

Confidentiality

IT familiarity

Education

NVQ Level 4 in Customer Service, Business or equivalent

Tools

Microsoft Office

Digital handheld devices

Job description

NHS Blood and Transplant in the United Kingdom is seeking a flexible, people-focused supervisor to lead Donor Carer staff and ensure smooth donor sessions. You will report to the Sister/Charge Nurse and drive clinical and operational excellence while delivering a caring, professional service.

With intensive training in Donor Care skills, you will develop leadership capabilities and support the team across different roles within six months, with ongoing opportunities for growth in a rewarding