Donor Centre Operations Coordinator

NHS Blood and Transplant; England; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Flexible working options

Generous annual leave

Inclusive pension scheme

Supportive learning culture

Health and wellbeing support

Job summary

NHS Blood and Transplant is seeking a Donor Centre Administrator to help deliver life-saving plasma donations. You will build strong relationships with donors, manage appointments, and provide an outstanding experience at the donor centre.

Working in a multidisciplinary team, you will maintain donor records, support centre operations, and ensure confidentiality and data protection. The role requires organisational skills, attention to detail, and a patient-focused approach to care.

Qualifications

• Experience maintaining extensive records in paper and electronic formats.
• Experience working with confidential information and standard procedures.
• Experience in a high-paced, customer-focused environment.
• Ability to organise and prioritise a busy workload.
• Good working knowledge of Information Technology and Microsoft applications.

Responsibilities

• Build positive relationships with donors and manage donation appointments.
• Deliver excellent customer experience by welcoming donors and handling enquiries professionally.
• Manage donor records and information systems with high accuracy.
• Analyse donor attendance and donation information to support service performance.
• Support efficient centre operations using NHSBT systems and knowledge transfer to colleagues.
• Identify opportunities to improve donor experience and administrative processes.
• Collaborate with nurses, healthcare staff, and colleagues to deliver quality service.
• Ensure confidentiality and data protection across all records and processes.

Skills

Record management

Confidential information handling

Fast-paced environment

Workload prioritisation

IT proficiency (Microsoft applications

Education

NVQ level 3 in Customer Service

Tools

Microsoft Office

Job description

NHS Blood and Transplant is seeking a Donor Centre Administrator to help deliver life-saving plasma donations. You will build strong relationships with donors, manage appointments, and provide an outstanding experience at the donor centre.

Working in a multidisciplinary team, you will maintain donor records, support centre operations, and ensure confidentiality and data protection. The role requires organisational skills, attention to detail, and a patient-focused approach to care.