Donor Centre Administrator

Nhs Blood And Transplant; Reading; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

NHS Blood and Transplant is seeking a Donor Centre Administrator in Reading. You will build strong donor relationships, manage appointments and maintain accurate donor records to ensure safe, efficient plasma donation services.

You will work as part of a multidisciplinary team, handle inquiries via phone, email and in person, and contribute to continuous improvement while following data protection requirements.

Qualifications

• Experience maintaining extensive records in paper and electronic formats.
• Experience working with confidential information and standard procedures.
• Experience in a fast-paced, customer-focused environment.
• Ability to organize and prioritize a busy workload.
• Good IT skills across Microsoft applications and related packages.

Responsabilités

• Build positive relationships with donors and manage donation appointments.
• Deliver an excellent customer experience in person, by phone, and email.
• Manage donor records and information systems with high accuracy.
• Analyse donor attendance data to support service performance.
• Use NHSBT systems and software to support centre operations.
• Identify opportunities to improve donor experience and processes.
• Collaborate with nurses, healthcare assistants, and managers.
• Ensure confidentiality of information and compliance with data protection.

Connaissances

Customer service

Record keeping

IT literacy

Communication

Organisation

Formation

NVQ Level 3 in Customer Service

Outils

Microsoft Office

CRM software

Description du poste

Job Summary

As a Donor Centre Administrator, you will play a vital role in helping NHS Blood and Transplant (NHSBT) deliver life-saving Plasma donations to patients who need them. You will build strong relationships with donors, manage appointment schedules, and provide an outstanding experience for everyone visiting or contacting the donor centre.

Working as part of a multidisciplinary team, you will use your organisational skills, attention to detail, and technical expertise to ensure donor records, appointments, and centre administration are managed accurately and efficiently. This is an opportunity to make a meaningful contribution to patient care, develop specialist skills, and help ensure donors are available when they are needed most.

Your shifts may be on any day of the week, including the weekends, which alternate between Saturday and Sunday. However, you will receive your rota 6 weeks in advance. You will work for 5 days per week, working for 7.5 hours per day.

Shift times vary, but the earliest start may be 07:40 and the latest finish may be 19:40.

Main duties of the job

• Build positive relationships with donors, helping ensure donation appointments are planned and maintained to meet patient needs.
• Deliver an excellent customer experience by welcoming donors and responding to enquiries by phone, email, and in person with professionalism, compassion, and respect.
• Manage donor appointments, records, and information systems with a high level of accuracy to support safe and effective donation services.
• Analyse donor attendance and donation information, taking appropriate action to support service performance and continuity.
• Use your expertise with NHSBT systems and software to support efficient centre operations and help colleagues develop their knowledge.
• Contribute to continuous improvement by identifying opportunities to enhance donor experience, administrative processes, and service delivery.
• Work closely with nurses, healthcare assistants, managers, and other colleagues to deliver a high-quality service for donors and patients.
• Ensure confidential information, records, and administrative processes are managed in line with policies, procedures, and data protection requirements.

About You

Experience and Knowledge

• Experience of maintaining extensive records in both paper and electronic format in a way that allows others to quickly retrieve information
• Experience of working and complying with standard procedures and confidential information
• Experience of working in a high paced, customer focussed environment
• Knowledge of organising and prioritising a busy and varied workload
• Good working knowledge of Information Technology, covering a range of Microsoft applications or equivalent packages

Qualifications and Training

• Educated to NVQ level 3 in Customer Service, or equivalent experience.