Donor Carer

NHS Blood and Transplant; London Borough of Newham; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Training period (6 weeks)

Rotas published 6 weeks ahead

No night shifts

Unsociable hours pay

Flexible working

Annual leave 27 days (+ holidays)

NHS Pension

Thrive learning culture

Wellbeing support

Job summary

NHS Blood and Transplant is seeking a Donor Carer to support the donor journey across the UK. You'll deliver compassionate care, ensure safety, and help provide life-saving blood products. The role offers a comprehensive training program, ongoing development, and a supportive team culture.

Working on a shift basis with 75 hours per fortnight and no night shifts. Flexible working options, generous leave, and a pension scheme are available as part of NHSBT's commitment to learning, wellbeing and

Qualifications

• Experience dealing with the public.
• Proven customer service experience.
• Willing to undertake development and training including Skills for Healthcare Certificate.

Responsibilities

• Provide a caring and professional experience that helps donors feel welcome and supported.
• Learn and develop clinical skills, including donor screening and blood collection procedures, with training.
• Monitor donor wellbeing and provide appropriate care and advice before, during and after donation.
• Follow clinical procedures and regulatory requirements to maintain high quality and safety.
• Accurately record donor and donation information using electronic and manual systems.
• Encourage donors to return and continue making a life-saving contribution for future donations.
• Work closely with colleagues in a multidisciplinary team to deliver exceptional donor care.
• Contribute to continuous improvement by embracing learning and developing new skills.

Skills

Public interaction

Customer service

Digital literacy

Education

Skills for Healthcare Certificate

Numeracy and literacy

Job description

Donor Carer

Job Summary

It takes all types of people to help save and improve lives. As a Donor Carer with NHS Blood and Transplant (NHSBT), you’ll be at the heart of the donor experience, supporting the people whose generosity helps provide life‑saving blood and blood products to patients across the UK. This is an exciting opportunity to build a career in healthcare, with comprehensive training and ongoing development to help you grow your skills and confidence. Working as part of a supportive team, you'll make a meaningful contribution every day by delivering excellent care, creating positive donor experiences and helping ensure a safe and reliable blood supply for those who need it most.

The role involves working a variety of hours, including evenings, weekends, and bank holidays — but no night shifts!

You will be working on a shift basis but, the normal hours for this role per 75 hours per fortnight. Early shifts start at 8:00am and finish 6:00pm. Late shifts start at 10:00am and finish 8:00pm, this will be 9.375 hour days.

Main duties of the job

• Provide a caring and professional experience that helps donors feel welcome, informed and supported throughout their donation journey.
• Learn and develop clinical skills, including donor screening, haemoglobin testing and blood collection procedures, supported by comprehensive training.
• Monitor donor wellbeing and provide appropriate care and advice before, during and after donation.
• Help maintain the highest standards of quality and safety by following clinical procedures and regulatory requirements.
• Accurately record donor and donation information using electronic and manual systems.
• Encourage donors to return and continue making a life‑saving contribution through future donations.
• Work closely with colleagues in a multidisciplinary team to deliver exceptional donor care and efficient donor sessions.
• Contribute to a culture of continuous improvement by embracing learning, developing new skills and supporting colleagues.

About You

Experience and Knowledge

• Have experience of dealing with the public
• Have experience of delivering a quality customer service
• Be willing to learn new technology skills and undergo digital training

Qualifications and Training

• Have a good standard of numeracy and literacy
• Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate

About Us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.

By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

What we offer:

• 6-week training period to fully prepare you for your career with us, including your Skills for Healthcare Certificate.
• Rotas published 6 weeks ahead of time.
• No night shifts.
• Payments for unsociable hours, overtime, meal and driving allowances where applicable.
• Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
• Generous annual leave - 27 days annual leave (pro rata for part‑time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/information-about-nhs-pensions
• Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well‑led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endevour to provide tailored workplace adjustments where possible.

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.

You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:

• Read about our application process
• Learn more about our culture at NHSBT