Donor Carer

NHS Blood and Transplant; Northwich; On-site; GBP 24,000 - 30,000; Full time

Job summary

NHS Blood and Transplant in the United Kingdom is seeking a Donor Carer to support donors throughout their visit. You will travel with a mobile team to sessions and help deliver a safe, positive donor experience while learning practical healthcare skills such as donor screening, venepuncture and donor care.

The role offers comprehensive training, works on a 7 days per fortnight shift pattern with evenings and weekends included, and no night shifts.

Qualifications

• Have experience of dealing with the public.
• Have experience of delivering a quality customer service.
• Be willing to learn new technology skills and undergo digital training.

Responsibilities

• Help deliver a safe, caring and positive donation experience by welcoming and supporting donors throughout their visit.
• Learn and develop practical healthcare skills, including donor health screening, venepuncture and post-donation care.
• Work as part of a close-knit multidisciplinary team committed to delivering high-quality donor care and service excellence.
• Maintain accurate donor records and support the safe handling, reconciliation and transportation of blood products and samples.
• Encourage donors to return and continue making a lifesaving difference through regular donation appointments.
• Contribute to maintaining high standards of quality, safety, infection prevention and regulatory compliance.
• Support continuous improvement by contributing ideas, embracing new ways of working and participating in training and development opportunities.
• Travel to different donation venues and help set up, operate and pack down equipment to ensure sessions run smoothly and efficiently.

Skills

Experience with the public

Customer service experience

Willing to learn new technology

Education

Numeracy and literacy standard

Job description

Job Summary

It takes all types of people to help save and improve lives. As a Donor Carer with NHS Blood and Transplant (NHSBT), you’ll play a vital role in supporting blood donors throughout their donation journey. Working as part of a skilled and supportive mobile team, you’ll help create a safe, positive and caring experience for donors while contributing to the collection of lifesaving blood products. You’ll receive comprehensive training to develop practical healthcare skills, including donor screening, venepuncture and donor care. Every day is different as you travel to donor sessions, work alongside healthcare professionals and help ensure the highest standards of quality, safety and donor experience. This is an opportunity to make a meaningful contribution, learn valuable clinical skills and build a rewarding career in a unique NHS organisation

The role involves working a variety of hours, including evenings, weekends, and bank holidays — but no night shifts!

You will be working on a shift basis but, the normal hours for this role are 7 days per fortnight.

Main duties of the job

• Help deliver a safe, caring and positive donation experience by welcoming and supporting donors throughout their visit.
• Learn and develop practical healthcare skills, including donor health screening, venepuncture and post-donation care.
• Work as part of a close-knit multidisciplinary team committed to delivering high-quality donor care and service excellence.
• Maintain accurate donor records and support the safe handling, reconciliation and transportation of blood products and samples.
• Encourage donors to return and continue making a lifesaving difference through regular donation appointments.
• Contribute to maintaining high standards of quality, safety, infection prevention and regulatory compliance.
• Support continuous improvement by contributing ideas, embracing new ways of working and participating in training and development opportunities.
• Travel to different donation venues and help set up, operate and pack down equipment to ensure sessions run smoothly and efficiently.

About You

Experience and Knowledge

• Have experience of dealing with the public.
• Have experience of delivering a quality customer service.
• Be willing to learn new technology skills and undergo digital training.

Qualifications and Training

• Have a good standard of numeracy and literacy.
• Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.
• Hold a valid full UK Driving Licence (Manual) with no more than 6 penalty points (provisional licences will not be accepted)