Donor Care Supervisor

NHS Blood and Transplant; York and North Yorkshire; On-site; GBP 26,000 - 36,000; Full time

Job summary

NHS Blood and Transplant is seeking a Donor Care Supervisor to supervise Donor Carer staff, assist the Sister/Charge Nurse, and ensure smooth, patient-centered blood donation sessions. The role emphasizes leadership, operational excellence, and high-quality donor experience.

You will receive intensive Donor Care training and opportunities to grow into wider leadership duties across shifts, supporting a positive donor experience and continued service excellence.

Qualifications

• Experience dealing with the public and delivering quality customer care
• Ability to demonstrate supervisory and leadership skills in a similar role or healthcare setting
• Experience handling confidential matters and providing quality donor/patient care
• Experience with IT tools such as digital hand-held devices and MS Office

Responsibilities

• Supervise Donor Carer staff and assist the Sister/Charge Nurse
• Manage on-session activities and oversee vehicle loading/unloading
• Handle administration and paperwork to support the team

Skills

Public interaction

Supervisory experience

IT proficiency

Education

NVQ Level 4 in Customer Service or equivalent

Equivalent work experience

Tools

MS Office

Digital handheld devices

Job description

Donor Care Supervisor

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work

Job Summary

Are you great with people and looking for variety in your work? This is your chance to be part of something incredible while fast-tracking your career.

We’re looking for a flexible, customer-focused individual to supervise Healthcare Assistants who welcome and support blood donors during donation sessions. Reporting to the Sister/Charge Nurse, you’ll play a key role in ensuring the smooth running of sessions with a focus on clinical and operational excellence.

If you have experience working with the public, excellent communication, leadership, and supervisory skills, and thrive under pressure, we want to hear from you.

We’ll provide intensive training in Donor Care skills, allowing you to confidently lead and work in various roles within six months. Beyond that, we’ll support your growth in leadership, equipping you to excel in all aspects of this rewarding role.

Main duties of the job

In this role, you will be part of a team delivering professional, caring, and customer-focused service to blood donors. You will support the Sister/Charge Nurse by supervising Donor Carer staff, managing on-session activities, overseeing vehicle loading and unloading, session setup, and paperwork. You will also handle administrative tasks to support the team.

Your role will include organizing session activities and ensuring donors are welcomed, their needs respected, and their contributions appreciated. Regular handling of blood bags, needles, and equipment up to 13 kg is required. You will help ensure every donor has a positive experience and feels encouraged to return.

You will be working on a shift basis but, the normal hours for this role are 6 days per fortnight including weekends. Early shifts start at 07:30 and finish 17:30. Late shifts start at 10:00 and finish 21:00, this will be 8.33 hour days.

About You

Experience and Knowledge

• Experience in dealing with the public and delivering quality customer care
• Able to demonstrate supervisory and leadership skills in a similar role or healthcare setting
• Experience of dealing with sensitive or confidential matters
• Experience in delivering quality care and service to donors or patients in a similar healthcare setting
• Experience of working with Information Technology information technology such as digital hand-held devices and Microsoft Office packages

Qualifications and Training

• NVQ Level 4 in Customer Service, Business or equivalent qualification OR equivalent work experience (see Experience and Knowledge above)
• Willingness to learn new technology skills and undergo digital training

About Us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.

By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

What we offer:

• Extensive induction and training programme
• Rotas published 6 weeks ahead of time.
• No night shifts.
• Payments for unsociable hours, overtime, meal and driving allowances where applicable.
• Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
• Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/information-about-nhs-pensions
• Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endevour to provide tailored workplace adjustments where possible.

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.

You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:

Next steps

This vacancy will close at 23:59 on 8th November 2026; however this vacancy may close sooner than the advertised deadline if we receive a high volume of application.

The assessment process for this role will include: a single interview, a session visit. Interviews are anticipated to be held on 16th and 23rd November 2026 – subject to confirmation.

For informal enquiries please contact –

Marie Fallone Boum, Senior Sister, [e-mail]