Admin and Business Support Officer

Human-Appeal; Cheadle; On-site; GBP 22,000 - 29,000; Full time

Job summary

Human Appeal is seeking an Admin and Business Support Officer in the Donor Care department based at Cheadle, Manchester. You will act as a central point for departments, manage reception and mail, provide confidential executive support, and assist with budgeting and financial monitoring as needed.

The role ensures a professional public image, smooth front/back office operations, and compliant administration across projects within the charity.

Qualifications

• Certificate or diploma in administration or business or equivalent.
• GCSE Maths and English with college level education.
• 6-12 months experience in similar role.
• Computer literate and competent with Microsoft Office.
• Excellent written/spoken English.

Responsibilities

• Liaising with donors on the phone and via email to maximise donation income.
• Logging and addressing complaints to ISO quality standards.
• Providing general customer service and information to stakeholders.
• Maintain admin procedures and secure records/data for business efficiency.
• Post management and handling of confidential information to ensure timely delivery.
• Provide secretarial support including meetings, minute taking and filing.
• Maintain stock levels of office supplies and assist with project documentation.
• Support project-based work and reporting requirements.

Skills

Customer service

Microsoft Office

English proficiency

Education

Certificate or diploma in administration or business

GCSE Maths and English with college level education

Tools

DMS

AMS

Job description

Who We Are

Human Appeal is a global non-profit humanitarian and development organisation. We deliver life-saving emergency assistance such as food, medical aid, and disaster relief. At the same time, we run sustainable, community-led programmes in healthcare, education, and livelihoods to build resilience and self-reliance. Our experienced local teams work in vulnerable, hard-to-reach areas. Guided by a vision of a just, caring, and sustainable world, our mission is to save lives, alleviate poverty, and empower communities in line with the core humanitarian principles of humanity, impartiality, neutrality, and independence.

Position Overview

We have an exciting opportunity for an Admin and Business Support Officer position within the Donor Care department based at Cheadle, Manchester. The Admin and Business Support Officer will Act as a focal point for all departments/business needs and ensuring the smooth running of day to day operations/projects whilst providing confidential executive support. This is completed via facilitating and enabling tasks for relevant departments, managing the reception and mail room, providing a comprehensive administrative and customer service function, and overseeing budgeting and financial monitoring on an ad hoc basis. To ensure a good public image for visitors and correspondents to HA, smooth functioning of the front end and back end office, and to safeguard HA.

Main Responsibilities

Delivering Customer Care;

• Liaising with donors on the phone and via email, taking donations for standard and bespoke products and projects, to maximize every opportunity for income generation
• Being a focal point for any complaints by logging them, conducting follow up and addressing the relevant stakeholders to ensure resolution in line with ISO quality assurance. To help establish better ISO certification and minimize loss of donors due to complaints
• Acting as a telephone/face to face hub for all stakeholders (donors, suppliers, agencies, staff) providing customers with general assistance and information, to ensure excellence in customer service and a timely response service for business continuity

Admin

• To maintain and develop new admin procedures/systems via updating records (such as absence tracker) and ensuring maintenance of physical and electronic documents/data to keep all records secure and accurate as possible for business efficient purposes
• Updating/inputting transactions onto all logs/systems including DMS, AMS, absence tracker, receipts log, return mail, cheques, to ensure records are as secure and accurate as possible for business efficiency purposes
• Post management: managing incoming and outgoing post, including assisting with the dispatch of confidential information to ensure HA maintains an efficient and timely post function to satisfy all stakeholder needs
• Maintain health and safety standards by reporting hazards, antisocial behaviors, CCTV observations, logging all accidents and incidents to ensure a safe working environment to the best of ability
• Provide secretarial support including transcribing, arranging and participating in meetings, minute taking, follow up filing/data input, routing correspondence, drafting and circulating communications as required, securing/keeping confidential sensitive information. All to allow efficient meetings and secure distribution of confidential information
• Maintain stock levels of stationary and other office essentials by ordering stationery and equipment supplies in line with business needs to ensure business continuity and adequate office supplies are available for staff
• With approval from line manager, provide support for project based work, such as producing project documentation and reporting requirements to help deliver projects for directors
• Providing generalist admin support including photocopying, filing, sorting and maintain office reception appearance and general upkeep as per requirements of the charity to ensure a good public image for visitors and correspondents to the charity, smooth functioning of the front end and back end office

NB: Employee duties are not limited only to the above-mentioned responsibilities; they may perform other duties as assigned

Candidate essential criteria

• Certificate or diploma in administration or business or equivalent
• Or GCSE Maths and English with college level education
• 6-12 months experience in similar role, minimum.
• Computer literate and competent with Microsoft office.
• Excellent written/spoken English.

Candidate desirable criteria

• Bilingual in mainstream language from Middle East and Asia advantageous.

If you have any questions about the position, please do contact Human Appeal on [e-mail]

Please note that we will only be contacting the shortlisted candidates. Applying candidates must have the legal authorisation or right to work in the designated work location/duty station.

Disclaimer: Human Appeal is committed to diversity, social inclusion, and gender equality/balance, and strongly encourages applications from underrepresented groups. The organisation maintains a zero-tolerance policy toward Sexual Exploitation and Abuse and Sexual Harassment (SEA/SH), with all staff required to comply with Preventing Sexual Exploitation and Abuse and Sexual Harassment (PSEA/SH) standards and safe recruitment procedures.