Domestic Abuse Support Worker — Refuge & Housing

AWD online; Eastbourne; Presencial; GBP 26.000 - 32.000; Jornada completa

Descripción de la vacante

AWD online is seeking a dedicated Domestic Abuse Support Worker to assist survivors in residential refuge settings across East Sussex. You will implement trauma-informed care, perform risk assessments and support housing, benefits and practical needs to promote safety and independence.

The role involves cross-agency collaboration, precise record keeping and participation in the on-call rota, with a strong focus on safeguarding and positive outcomes for vulnerable individuals.

Formación

• Previous experience supporting survivors of domestic abuse within residential care, refuge or supported housing.
• Experience with risk management, safeguarding and public protection within a residential setting.
• Experience with care planning, keywork delivery and supporting vulnerable and complex individuals.
• Clear understanding of equal opportunities and anti-discriminatory practice.
• Experience of multi-agency working with statutory and voluntary services.
• Knowledge of the housing and benefits system, particularly Housing Benefit.
• Ability to manage crisis situations and make sound decisions to ensure safety.
• Willingness to undertake relevant training, including First Aid.
• Ability to travel across East Sussex as required.
• Commitment to safeguarding young people and vulnerable adults, the Prevent Duty and positive promotion of modern British values.

Responsabilidades

• Complete assessments to identify risk, safeguarding concerns and support requirements.
• Develop and review personalised support and care plans focused on safety, wellbeing and independence.
• Deliver one-to-one and group sessions to promote recovery and life skills.
• De-escalate challenging situations calmly using conflict resolution strategies.
• Carry out building checks, report repairs and support room turnaround within the residential setting.
• Liaise with local authorities, police, treatment services and voluntary organisations to coordinate support.
• Assist residents with enhanced Housing Benefit applications and access to the wider benefits system.
• Support residents with paperwork, appointments and move-on accommodation.
• Maintain accurate case notes, daily logs and incident reports in line with GDPR and safeguarding requirements.
• Contribute to the agreed on-call rota to support consistent service delivery.

Descripción del empleo

AWD online is seeking a dedicated Domestic Abuse Support Worker to assist survivors in residential refuge settings across East Sussex. You will implement trauma-informed care, perform risk assessments and support housing, benefits and practical needs to promote safety and independence.

The role involves cross-agency collaboration, precise record keeping and participation in the on-call rota, with a strong focus on safeguarding and positive outcomes for vulnerable individuals.