Domestic Abuse Support Worker

AWD online; Eastbourne; Presencial; GBP 26.000 - 32.000; Jornada completa

Descripción de la vacante

AWD online is seeking a dedicated Domestic Abuse Support Worker to assist survivors in residential refuge settings across East Sussex. You will implement trauma-informed care, perform risk assessments and support housing, benefits and practical needs to promote safety and independence.

The role involves cross-agency collaboration, precise record keeping and participation in the on-call rota, with a strong focus on safeguarding and positive outcomes for vulnerable individuals.

Formación

• Previous experience supporting survivors of domestic abuse within residential care, refuge or supported housing.
• Experience with risk management, safeguarding and public protection within a residential setting.
• Experience with care planning, keywork delivery and supporting vulnerable and complex individuals.
• Clear understanding of equal opportunities and anti-discriminatory practice.
• Experience of multi-agency working with statutory and voluntary services.
• Knowledge of the housing and benefits system, particularly Housing Benefit.
• Ability to manage crisis situations and make sound decisions to ensure safety.
• Willingness to undertake relevant training, including First Aid.
• Ability to travel across East Sussex as required.
• Commitment to safeguarding young people and vulnerable adults, the Prevent Duty and positive promotion of modern British values.

Responsabilidades

• Complete assessments to identify risk, safeguarding concerns and support requirements.
• Develop and review personalised support and care plans focused on safety, wellbeing and independence.
• Deliver one-to-one and group sessions to promote recovery and life skills.
• De-escalate challenging situations calmly using conflict resolution strategies.
• Carry out building checks, report repairs and support room turnaround within the residential setting.
• Liaise with local authorities, police, treatment services and voluntary organisations to coordinate support.
• Assist residents with enhanced Housing Benefit applications and access to the wider benefits system.
• Support residents with paperwork, appointments and move-on accommodation.
• Maintain accurate case notes, daily logs and incident reports in line with GDPR and safeguarding requirements.
• Contribute to the agreed on-call rota to support consistent service delivery.

Descripción del empleo

Domestic Abuse Support Worker

A rewarding opportunity supporting survivors of domestic abuse in residential refuge services, using trauma-informed practice, safeguarding, risk management, care planning and housing support to promote safety, independence and community reintegration.

If you’ve also worked in the following roles, we’d also like to hear from you: Refuge Worker, Domestic Abuse Refuge Advocate, Domestic Violence Advocate, Residential Support Worker, Housing Support Worker, Homelessness and Housing Support Worker, IDVA, Independent Domestic Violence Advisor, Women’s Support Worker, Compound Needs Support Worker

SALARY: £28,816 per annum + additional payments for participation in the on-call rota + Benefits

LOCATION: Seaford and Eastbourne, East Sussex, with travel to Bexhill and Crowborough as required (mileage paid in line with policy)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37 Hours per Week, Monday to Friday

JOB OVERVIEW

This rewarding opportunity gives an experienced Domestic Abuse Support Worker the chance to help survivors and their families rebuild safely within residential refuge services across East Sussex.

Working as a Domestic Abuse Support Worker means combining trauma-informed keywork, risk assessment and crisis intervention with housing, benefits and practical support, alongside statutory and voluntary partners.

The Domestic Abuse Support Worker will promote independence and wellbeing while maintaining accurate records, supporting safe move-on plans and contributing to consistent service delivery through the agreed on-call rota.

DUTIES

• Needs and Risk Assessments: Complete assessments to identify risk, safeguarding concerns and support requirements
• Care Planning: Develop and review personalised support and care plans focused on safety, wellbeing and independence
• Keywork Sessions: Deliver one-to-one and group sessions to promote recovery and life skills
• Crisis Intervention: De-escalate challenging situations calmly using conflict resolution strategies
• Housing Management: Carry out building checks, report repairs and support room turnaround within the residential setting
• Multi-Agency Working: Liaise with local authorities, police, treatment services and voluntary organisations to coordinate support
• Benefits Support: Assist residents with enhanced Housing Benefit applications and access to the wider benefits system
• Practical Assistance: Support residents with paperwork, appointments and move-on accommodation
• Record Keeping: Maintain accurate case notes, daily logs and incident reports in line with GDPR and safeguarding requirements
• On-Call Participation: Contribute to the agreed on-call rota to support consistent service delivery

CANDIDATE REQUIREMENTS

ESSENTIAL

• Previous experience supporting survivors of domestic abuse within residential care, refuge or supported housing
• Previous experience of risk management, safeguarding and public protection within a residential setting
• Experience with care planning, keywork delivery and supporting vulnerable and complex individuals
• Clear understanding of equal opportunities and anti-discriminatory practice
• Experience of multi-agency working with statutory and voluntary services
• Knowledge of the housing and benefits system, particularly Housing Benefit
• Ability to manage crisis situations and make sound decisions to ensure safety
• Willingness to undertake relevant training, including First Aid
• Ability to travel across East Sussex as required
• Commitment to safeguarding young people and vulnerable adults, the Prevent Duty and positive promotion of modern British values

DESIRABLE

• Background in residential service delivery or housing support
• Experience of processing benefit claims
• Understanding of the housing needs of survivors of domestic abuse
• Social Work qualification

This role requires an Enhanced DBS Check

JOB REF: AWDO-P15393