Divisional Medical Workforce Improvement Manager

Imperial College Healthcare NHS Trust; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading healthcare organization in Greater London seeks a Medical Workforce Improvement Manager to enhance staffing efficiency and improve workforce processes. The role requires strong analytical capability and relationship-building skills. Ideal candidates will have experience in medical workforce management and a proven record of improving systems. This position offers the chance to contribute to a prestigious NHS Trust with a commitment to innovation. Competitive benefits and support for career development are provided.

Benefits

Career development

Flexible working

Staff recognition scheme

Optional benefits including Cycle to Work scheme

Qualifications

• Degree in medical workforce management or equivalent experience.
• Ongoing professional development in service improvement or leadership.
• Strong ability to build trust and influence.

Responsibilities

• Identify inefficiencies and streamline workforce processes.
• Build relationships to understand challenges and create solutions.
• Support compliant rotas and improve data quality.

Skills

Improvement mindset

Strong stakeholder and relationship skills

Analytical capability

Education

Degree or suitable equivalent experience in medical workforce management

Evidence of ongoing professional development

Tools

e-rostering systems

Job description

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Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

Are you an improvement-focused, people-centred problem solver who thrives in complex systems?

We are looking for a Medical Workforce Improvement Manager to join our division and help us transform how we plan, organise, and support our medical workforce.

It is an opportunity for someone who is energised by diagnosing problems, engaging widely, building relationships, and co-creating practical solutions that make life better for doctors and improve the reliability and efficiency of services.

You will play a pivotal role in improving how we manage staffing, rotas, recruitment processes, training needs, and compliance for doctors across the division.

We are recruiting at Band 8A or Band 8B depending on experience. If appointed at Band 8A, you will receive structured support and development to grow into the full 8B responsibilities over time.

We are looking for someone who brings:

• An improvement mindset: Curious, analytical, and committed to making things better. You enjoy getting to the root of problems and working with others to design practical solutions.
• Strong stakeholder and relationship skills: You can build trust quickly, influence constructively, and work collaboratively across a wide range of colleagues-clinical and non-clinical.
• Analytical capability: You can interpret workforce, activity or performance data, spot patterns, and turn insights into clear actions.

Main duties of the job

Working in partnership with clinical, operational, HR and finance colleagues, you will:

Lead and drive improvement

• Identify inefficiencies, bottlenecks, and opportunities to streamline workforce processes.
• Co-design and implement sustainable improvements that balance service requirements, training needs and staff wellbeing.
• Support delivery of the national 10-point plan to improve the working lives of doctors.

Engage, influence and collaborate

• Build strong relationships across specialties and disciplines to understand challenges and create shared solutions.
• Coach and support rota coordinators, business managers and clinical teams.
• Communicate complex workforce issues in clear, accessible language.

Enable safe, reliable, cost-effective staffing

• Support the delivery of compliant rotas, effective recruitment, and strong governance.
• Drive reductions in rota gaps, temporary staffing use and operational inefficiencies.
• Improve data quality, reporting and decision-making.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person specification

EDUCATION

Essential criteria

• Degree or suitable equivalent experience in medical workforce management within an acute setting
• Evidence of ongoing professional development relevant to service improvement, change, operations, workforce, analytics, or leadership

Desirable criteria

• Postgraduate qualification in healthcare management, improvement, HRM, operational management, or related discipline.
• Formal training in quality improvement methodologies (e.g., Lean, QI, human-centred design).
• Understanding of medical workforce policies, contractual rules, or postgraduate medical education.

SKILLS/ABILITIES

Essential criteria

• Improvement mindset: Demonstrated ability to identify inefficiencies, reduce waste, streamline processes, and implement sustainable improvements.
• Analytical and structured thinking: Ability to interpret complex data (e.g., workforce, demand, activity, compliance) and draw clear, practical conclusions.
• Problem-solving: Able to diagnose root causes, develop options, and deliver workable solutions in system-constrained environments.
• Stakeholder engagement: Strong ability to build trust, coach, and influence a wide range of clinical, operational, and corporate colleagues.
• Excellent ICT skills including spreadsheets, analysis tools, and the ability to quickly learn new systems.

Desirable criteria

• Ability to coach others in rota creation principles, rules, or workforce standards.
• Experience using e-rostering systems such as Allocate/HealthRoster.
• Experience presenting analysis or improvement recommendations at senior level.

EXPERIENCE

Essential criteria

• Experience of leading or contributing significantly to improvement projects, service redesign, operational problem-solving, or transformation activity.
• Experience working in a complex, multi-stakeholder environment with competing priorities (not necessarily medical workforce).
• Budget awareness and ability to work within financial constraints.
• Experience producing high-quality reports, business cases, or presentations.

Desirable criteria

• Experience of rota coordination, workforce planning, or job planning processes.
• Experience supporting recruitment/establishment changes within a regulated or policy-driven environment.
• Knowledge of medical staffing contracts, terms and conditions, or employment law relevant to resident or senior doctors.

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Documents to download

• Job Description (PDF, 372.4KB)
• Functional Requirements Form (PDF, 272.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)