Order Taker & Fulfilment Coordinator

Tarmac Trading Limited; Bawtry; In loco; GBP 22.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus scheme

Enhanced holiday entitlement

Contributory pension

Discounts via Tarmac Reward site

Employee Assistance helpline

Employee Communities and support

Training and development opportunities

Descrizione del lavoro

Tarmac Trading Limited is seeking an Order Taker & Logistics Fulfilment Coordinator to capture customer orders via phone, email and digital platforms, verify product codes and delivery instructions, and schedule shipments with transport planners.

You will keep customers informed on order status, resolve discrepancies, generate performance reports, and support peak periods while helping to improve logistics systems with a customer-first mindset.

Competenze

• Experience in fast-paced logistics or order-taking environments.
• Strong communication and numerical abilities.
• Familiarity with planning tools and logistics systems.
• Customer-centric approach and problem-solving mindset.

Mansioni

• Process customer orders via phone, email, and digital platforms.
• Verify product codes, quantities, and delivery instructions.
• Ensure timely order processing aligned with SLAs.
• Resolve order discrepancies and missing details.
• Schedule and monitor deliveries with transport planners and partners.
• Keep customers informed on order status and changes.

Conoscenze

Order processing

Logistics coordination

Customer service

Data entry

Communication

Strumenti

Logistics systems

Transport planning software

Descrizione del lavoro

Step into the heart of our supply chain. As our Order Taker & Logistics Fulfilment Coordinator, you'll be at the centre of our supply chain operations-capturing customer orders with precision, coordinating deliveries with our fleet and logistics partners, and keeping customers informed every step of the way. From resolving order discrepancies to generating performance reports and supporting peak periods, your work will directly shape the efficiency of our logistics and the satisfaction of our customers. If you thrive in fast-paced environments and love turning complexity into smooth execution, this is your opportunity to make a real impact.

What You'll Do

• Process customer orders via phone, email, and digital platforms
• Verify product codes, quantities, and delivery instructions
• Ensure timely order processing aligned with SLAs
• Resolve order discrepancies and missing details
• Schedule and monitor deliveries with transport planners and logistics partners
• Keep customers informed on order status and changes
• Handle and elevate customer queries
• Maintain accurate records of interactions and resolutions
• Support peak periods and assist the Lead Coordinator
• Pragmatic, resilient, and solutions-focused
• Clear, confident communicator with a customer-first mindset
• Comfortable with numbers and written communication
• Experienced with planning tools and logistics systems
• Collaborative and constructive in challenging situations
• Customer service excellence

Functional Strengths

• Proven experience in fast-paced logistics and order-taking environments
• Strong continuous improvement mindset
• Solid understanding of logistics planning systems and processes, Operational efficiency and relationship-building skills
• Positive, proactive communication style

Benefits

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to our Employee Communities, where you can network, learn from others, and increase your awareness of the support available to you. Our three Employee Communities are: Health and Wellbeing, Inclusion and Identity, Personal Growth and Development
• Training and development opportunities

Tarmac is committed to being a Forces-friendly employer. If you're coming from a military background, we'll support your transition and help you build a successful career with us.

We're proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we're here to support you.

Ready to build your future?