Disabled Facilities Grant Service Coordinator

Civic Recruitment Limited; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

3 Month Contract

Location Hackney, London

Bi-weekly Pay

Enhanced DBS Required

Job summary

Civic Recruitment Limited in Hackney, London is seeking a DFG Service Coordinator on a 3-month contract. Join the Adult Social Care team to support the Disabled Facilities Grant Home Adaptations Service, acting as the primary contact for residents and coordinating referrals and contractor liaison.

You will handle case referrals, maintain records, assist residents with applications, and help deliver a person-centred home adaptations service while ensuring confidentiality and high service

Qualifications

• We have an admin/coordination background requirement.
• Experience working directly with residents or customers.
• Strong organisational and data protection awareness.
• Experience maintaining databases or case records.

Responsibilities

• Handle DFG referrals and manage case records in the system.
• Serve as first point of contact for residents, carers and partners.
• Provide admin support to the Home Adaptations Service.
• Assist residents with DFG applications and inquiries.
• Coordinate meetings, take minutes and manage correspondence.
• Support contractor liaison and KPI reporting.

Skills

Administrative experience

Customer service

Organizational skills

Record keeping

Microsoft Office

Education

GCSE English & Maths

Tools

Case management system

IT systems

Job description

Disabled Facilities Grant Service Coordinator

Hackney, United Kingdom | Posted on 05/08/2026

Job Description

Location: Hackney, London

Contract: 3 Month Contract

Hours: Full Time

Enhanced DBS Required

Summary

We are seeking a DFG Service Coordinator to join our dynamic Adult Social Care team for a 3-month contract. This role is pivotal in supporting the delivery of the Disabled Facilities Grant (DFG) Home Adaptations Service. As a customer-focused position, you will provide essential administrative and coordination support to help residents access home adaptations, enabling them to live safely and independently. You will serve as the primary contact for residents, manage DFG referrals, coordinate service activities, liaise with contractors and partner agencies, and ensure the efficient processing of applications.

Responsibilities

• Manage and process Disabled Facilities Grant referrals using the case management system.
• Serve as the first point of contact for residents, carers, contractors, and partner organizations.
• Provide administrative support to the Home Adaptations Service.
• Assist residents with DFG applications and related inquiries.
• Conduct home visits as needed to support residents with administrative processes.
• Maintain accurate records and update case management systems.
• Coordinate customer surveys and KPI reporting.
• Raise purchase orders, process invoices, and support payment processes.
• Arrange meetings, take minutes, and manage correspondence.
• Liaise with internal departments, contractors, and external agencies.
• Respond to service requests, inquiries, and complaints professionally and promptly.
• Support the effective delivery of a person-centered home adaptations service.

Requirements

• Experience in an administrative or service coordination role.
• Experience interacting directly with customers, residents, or service users.
• Strong organizational and administrative skills.
• Experience maintaining databases and computerised record systems.
• Excellent communication and interpersonal skills.
• Ability to manage competing priorities and meet deadlines.
• Proficiency in Microsoft Office and IT systems.
• Understanding of confidentiality and data protection requirements.
• Ability to work effectively both independently and as part of a team.
• GCSE English and Maths (or equivalent).
• Enhanced DBS.
• Experience within Adult Social Care, Housing, DFG Services, or Local Government.
• Experience processing referrals and managing case records.
• Knowledge of home adaptations or Disabled Facilities Grant processes.
• Experience working with contractors and external partners.

What's on Offer

• 3 Month Contract
• Location: Hackney, London
• Enhanced DBS Required
• Bi-weekly Pay
• Opportunity to support vulnerable residents through a vital home adaptations service.
• A varied role combining administration, customer service, coordination, and stakeholder engagement.

Ideal for candidates with experience as a DFG Coordinator, Service Coordinator, Housing Administrator, Adult Social Care Administrator, Adaptations Coordinator, Occupational Therapy Administrator, Customer Service Coordinator, or Support Services Officer.