DFG Manager

Stonehouse Recruitment; West Midlands; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Stonehouse Recruitment is seeking an experienced DFG Service Manager to lead the operational delivery of the Disabled Facilities Grant and Adaptations Service in the West Midlands. The role is on an initial 6-month contract with hybrid working requiring a minimum 3 days on site.

You will oversee performance, budgets and procurement, manage backlogs, and drive service improvements while ensuring statutory and financial compliance across multidisciplinary teams.

Qualifications

• Proven experience leading Disabled Facilities Grant and/or Adaptations Service in a Local Authority or similar setting.
• Strong track record reducing waiting lists and improving service performance.
• Experience managing multidisciplinary teams and coordinating across professional disciplines.
• Experience overseeing budgets and maximising grant utilisation.
• Good understanding of statutory requirements relating to DFGs and adaptations.
• Experience delivering service transformation and continuous improvement.

Responsibilities

• Lead the operational delivery of the DFG and Adaptations Service.
• Manage service performance, compliance, budgets and grant expenditure.
• Oversee procurement activity and contractor frameworks.
• Reduce waiting lists and backlogs for adaptations.
• Drive service improvement and process redesign.
• Support delivery of adaptation programmes and statutory obligations.
• Collaborate with Occupational Therapists, technical staff and contractors.
• Monitor performance and reporting for governance boards.

Skills

Stakeholder management

Budget management

Contractor management

Multidisciplinary team leadership

Process improvement

Performance monitoring

Job description

• DFG Service Manager


• West Midlands


• Initial 6-Month Contract


• Hybrid Working – Minimum 3 Days On-Site per Week

My client is seeking an experienced DFG Service Manager to lead the operational delivery of their Disabled Facilities Grant and Adaptations Service.

The successful candidate will play a key role in overseeing the effective delivery of the service, with a particular focus on managing and reducing an existing adaptations backlog, improving performance and ensuring statutory and financial requirements are met.

Key Duties/Responsibilities

• Leading the operational delivery of the DFG and Adaptations Service


• Managing service performance, compliance, budgets and grant expenditure


• Overseeing procurement activity and contractor frameworks


• Managing and reducing existing adaptations waiting lists and backlogs


• Driving service improvement, efficiency and process redesign


• Supporting the delivery of adaptation programmes and statutory obligations


• Working closely with Occupational Therapists, technical staff, contractors and senior stakeholders


• Monitoring performance and ensuring effective use of available grant funding


• Preparing reports and performance updates for senior management, elected members and governance boards


• Managing and supporting multidisciplinary teams


• Identifying opportunities to improve processes, service delivery and customer outcomes

Requirements needed

• Proven experience managing a Disabled Facilities Grant and/or Adaptations Service, ideally within a Local Authority environment


• Strong track record of reducing waiting lists, backlogs and improving service performance


• Experience managing multidisciplinary teams and working across professional disciplines


• Experience managing DFG budgets and maximising grant utilisation


• Good understanding of statutory requirements relating to DFGs and adaptations


• Experience overseeing procurement activity and contractor frameworks


• Demonstrable experience delivering service transformation, process redesign and continuous improvement


• Experience reporting to senior management, elected members or governance boards


• Strong stakeholder management, communication and organisational skills


• Ability to manage competing priorities and deliver effective operational outcomes

Closing date for CVs: 4.00pm Friday 2 October 2026