DFG Service Coordinator: Home Adaptations (Contract)

Civic Recruitment Limited; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

3 Month Contract

Location Hackney, London

Bi-weekly Pay

Enhanced DBS Required

Job summary

Civic Recruitment Limited in Hackney, London is seeking a DFG Service Coordinator on a 3-month contract. Join the Adult Social Care team to support the Disabled Facilities Grant Home Adaptations Service, acting as the primary contact for residents and coordinating referrals and contractor liaison.

You will handle case referrals, maintain records, assist residents with applications, and help deliver a person-centred home adaptations service while ensuring confidentiality and high service

Qualifications

• We have an admin/coordination background requirement.
• Experience working directly with residents or customers.
• Strong organisational and data protection awareness.
• Experience maintaining databases or case records.

Responsibilities

• Handle DFG referrals and manage case records in the system.
• Serve as first point of contact for residents, carers and partners.
• Provide admin support to the Home Adaptations Service.
• Assist residents with DFG applications and inquiries.
• Coordinate meetings, take minutes and manage correspondence.
• Support contractor liaison and KPI reporting.

Skills

Administrative experience

Customer service

Organizational skills

Record keeping

Microsoft Office

Education

GCSE English & Maths

Tools

Case management system

IT systems

Job description

Civic Recruitment Limited in Hackney, London is seeking a DFG Service Coordinator on a 3-month contract. Join the Adult Social Care team to support the Disabled Facilities Grant Home Adaptations Service, acting as the primary contact for residents and coordinating referrals and contractor liaison.

You will handle case referrals, maintain records, assist residents with applications, and help deliver a person-centred home adaptations service while ensuring confidentiality and high service