Director of Membership & Growth

Estelle Manor; North Leigh; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Exclusive staff rates

Biannual socials and smaller groups

Estelleversary gifting

Staff spaces with food and drinks

Shift meals

Cycle to Work scheme

Pension and life assurance

30 days holiday

Staff Forums and Sustainability Commit

Job summary

Estelle Manor is seeking a seasoned Head of Membership to lead growth, retention and revenue for a luxury private‑member environment. You will own the membership P&L, forecast performance and drive cross‑functional initiatives with Finance, Marketing and Operations.

As a senior leader, you’ll mentor the Membership team, shape the member journey and partner with senior stakeholders to deliver an exceptional guest experience across Estelle Manor’s clubs and estate.

Qualifications

• Experience in luxury hospitality or premium clubs.
• Proven leadership of a Membership team.
• Strong commercial acumen with budgets and/or P&L.
• Data-driven decision making to understand member behaviour.

Responsibilities

• Develop and execute the Membership growth strategy to enhance the member journey and drive commercial growth.
• Own the annual Membership business plan and commercial strategy.
• Oversee Membership P&L and forecast, budgets and performance.
• Identify revenue risks and implement campaigns to recover targets.
• Lead membership reporting and present insights to senior leadership.
• Oversee applications, renewals and resignations with data integrity.
• Collaborate across Operations, Finance, Marketing and Events to deliver the member experience.

Skills

Leadership

P&L ownership

Data analysis

Strategic thinking

Stakeholder engagement

Communication

Collaboration

Member experience

Budgeting

Mentoring

Job description

Estelle Manor is seeking a seasoned Head of Membership to lead growth, retention and revenue for a luxury private‑member environment. You will own the membership P&L, forecast performance and drive cross‑functional initiatives with Finance, Marketing and Operations.

As a senior leader, you’ll mentor the Membership team, shape the member journey and partner with senior stakeholders to deliver an exceptional guest experience across Estelle Manor’s clubs and estate.