Membership Growth & Partnerships Lead

Little Emperors; Slough; Hybrid; GBP 52,000 - 76,000; Full time

Benefits offered by this job

Hybrid work: 4 days in office, 1 day W

Job summary

Little Emperors is seeking a Membership Manager to lead acquisition, engagement and retention across luxury travel membership programmes. You will own acquisition channels, build strategic partnerships and shape onboarding with a focus on premium member experiences.

You will collaborate with Marketing and CRM to drive campaigns, measure KPIs and ensure high-quality member referrals, delivering sustained growth for the luxury brand.

Qualifications

• Experience in membership, partnerships, business development or commercial relationship management.
• Proven track record in driving customer or member acquisition through strategic partnerships and networking.
• Experience managing long-term commercial relationships that deliver measurable growth.
• Strong commercial awareness to identify opportunities and match propositions to audiences.
• Experience developing initiatives to improve engagement, retention and loyalty.

Responsibilities

• Own member acquisition strategy, identify channels and partnerships driving growth while protecting exclusivity.
• Develop and manage acquisition partnerships, ensuring high-quality member referrals.
• Lead onboarding experiences for new members and coordinate with Marketing and CRM.
• Collaborate with Marketing to craft campaigns, messaging and initiatives for growth.
• Monitor pipeline performance and report on acquisition targets to leadership.
• Drive member engagement initiatives and collaboration across teams to deliver premium experiences.
• Maintain accurate CRM data to support engagement and retention.

Skills

Membership growth

Partnership development

Account management

Customer relationship management

Negotiation

Project management

Retention campaigns

Cross-functional collaboration

Luxury brand experience

Tools

CRM software

Job description

Little Emperors is seeking a Membership Manager to lead acquisition, engagement and retention across luxury travel membership programmes. You will own acquisition channels, build strategic partnerships and shape onboarding with a focus on premium member experiences.

You will collaborate with Marketing and CRM to drive campaigns, measure KPIs and ensure high-quality member referrals, delivering sustained growth for the luxury brand.