Director of Income Services

Clarion Housing Group Limited; Greater London; Hybrid; GBP 115,000 - 163,000; Full time

Job summary

A leading housing organization in Greater London is seeking a Director of Income Services to develop innovative income strategies and lead all income collection processes. The ideal candidate will have experience in large-scale systems transformation and a strong track record in leadership. This hybrid position offers a competitive salary and comprehensive benefits package, reflecting the organization's commitment to growth and wellbeing.

Benefits

£8,000 car allowance

30 days annual leave

Flexible paid leave

Private Medical Insurance

Annual Company Bonus Scheme

Generous Pension Scheme

Qualifications

• Experience in leading income collection processes across various products.
• Track record in large-scale systems transformation.
• Ability to drive cultural change in service delivery.

Responsibilities

• Lead all income collection processes ensuring customer-focused approach.
• Collaborate with Finance, Housing, and Policy teams to innovate income strategies.
• Drive measurable improvements in income collection systems.

Skills

Leadership

Strategic planning

Income collection

Systems transformation

Performance management

Job description

• Location : Hybrid / Greater London House, NW1
• Salary : London - £137,003 - £162,692 per annum / National - £115,004 - £136,569 per annum plus £8,000 car allowance
• Hours : 36 per week
• Contract Type : Permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 , and one of LinkedIn's Top Companies 2024.

Are you ready to develop a forward-thinking income strategy and lead a service that makes a real impact? We're seeking an inspiring, strategic leader to join us as the Director of Income Services .

In this cross-tenure role, you'll lead all income collection processes across rental, commercial, and homeownership products, ensuring a consistent, customer-focused approach that maximises recovery and efficiency. You'll bring transformational leadership to the service, driving system and people change across the income function to create a culture of accountability, continuous improvement, and collaboration.

Working closely with colleagues in Finance, Housing, and Policy, you'll introduce fresh ideas for rent and service charge setting, strengthen performance, and ensure we continue to adapt to the evolving requirements of leasehold and benefit reform. Your strategic leadership will help us navigate economic challenges while maintaining our commitment to supporting residents to sustain their homes.

Join us at a pivotal time of change. We're transforming our income collection systems at pace, delivering measurable improvements within just two years. We're looking for a technical leader with hands-on income collection experience and a track record in large-scale systems transformation to help shape the future of our services.

If you're a results-driven leader with the vision, experience, and ambition to make a lasting impact, we would love to hear from you. This is your chance to lead, innovate, and shape the future of income services.

You’ll enjoy a comprehensive and competitive benefits package, including :

• £8,000 car allowance
• 30 days per year, increasing to 33 days with length of service
• Flexible pot of 5 days paid leave per year to cover life eventualities and significant personal situations.
• Private Medical Insurance and Core Health Screening benefits.
• Annual Company Bonus Scheme
• Generous Pension Scheme

These benefits reflect our commitment to recognising and rewarding your leadership, while supporting your professional growth and wellbeing at Clarion.

If this sounds like an opportunity for you, then please review the full role profile and behaviours before applying.

At Clarion Housing Group, we support the responsible use of AI.

Closing Date : Wednesday 3rd December 2025 at midnight.

Interviews will be held in person on Tuesday 16th December 2025.

This is a hybrid role with a base location at our London office. Candidates will be expected to work from the office at least 2 days per week.

If you live outside the M25, your salary will be based on your location and aligned to the National pay scale.

Applicants must be able to travel across the region as required.

This vacancy may close without notice.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.