Director of Customer Information & Digital Transformation

Customer Information Directorate; England; On-site; GBP 150,000 - 200,000; Full time

Job summary

A public sector organization in the United Kingdom is seeking a Director of Customer Information to oversee operations and drive strategic development within the Directorate. The role requires exceptional leadership skills and expertise in customer service management and contact centre operations. The successful candidate will lead organisational change while ensuring performance objectives are met and efficient systems are prioritized. This position offers an opportunity to influence customer-centric strategies at a national level.

Qualifications

• Proven expertise in customer service management and strategic leadership.
• Experience in managing contact centre operations.
• Ability to inspire teams and drive organisational change.

Responsibilities

• Lead operations of the Customer Information Directorate.
• Drive strategic development and management of the Directorate.
• Ensure objectives are met and performance is monitored.
• Integrate efficient systems and prioritize digitisation.
• Maintain strong connections with operational areas.

Skills

Customer service management

Contact centre operations

Stakeholder engagement

Leadership

Organisational change

Job description

A public sector organization in the United Kingdom is seeking a Director of Customer Information to oversee operations and drive strategic development within the Directorate. The role requires exceptional leadership skills and expertise in customer service management and contact centre operations. The successful candidate will lead organisational change while ensuring performance objectives are met and efficient systems are prioritized. This position offers an opportunity to influence customer-centric strategies at a national level.