Digital Support & Social Media Apprentice

QA; Livingston; On-site; GBP 12,000 - 15,000; Full time

Job summary

Open Door Scotland seeks a Digital Support & Social Media Apprentice to handle enquiries across phone, email and social channels, while supporting admin tasks and digital content creation. You’ll become proficient in MS Word, Excel, Outlook, Teams and SharePoint, helping manage digital filing and collaborative work.

You’ll create social media content with Canva, assist with website updates in Webflow, and contribute to campaigns to raise awareness of the charity’s services.

Qualifications

• Strong customer service ethic and professional communication.
• Clear written and verbal communication for multiple channels.
• Creative approach to producing engaging digital content.
• Attention to detail with data, documents and online info.
• Ability to work independently and in a team in a fast-paced setting.

Responsibilities

• First point of contact for enquiries via telephone, email and social channels, directing to the right team.
• Use Microsoft Outlook to manage inboxes, schedule meetings and communicate with stakeholders.
• Become a system expert in Word, Excel and SharePoint for accurate information management.
• Organise and manage digital files and folders for easy access by the team.
• Collaborate via Teams, share updates and support day-to-day admin tasks.
• Use Excel to maintain records, track information and produce reports.
• Create and schedule social media content across Facebook, Instagram and LinkedIn.
• Use Canva to design posts, leaflets and digital content.
• Monitor social engagement, respond to messages and support campaigns.
• Assist with updating websites using Webflow and monitor page performance.

Skills

Customer service

Communication skills

Social media

Content creation

Digital administration

Teamwork

Attention to detail

Education

GCSEs or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

SharePoint

Webflow

Canva

Microsoft Teams

Job description

Open Door Scotland has been working with homeless and vulnerable young people in West Lothian for over 30 years. They are now seeking a Digital Support & Social Media Apprentice.

Responsibilities:

• First point of contact for incoming enquiries via telephone, email and social media channels such as Facebook Instagram, responding professionally and directing enquiries to the appropriate team member
• Using Microsoft Outlook to manage inboxes, schedule meetings and maintain effective communication with colleagues, supporters and external stakeholders
• Become a system expert in systems such as Microsoft Word, Microsoft Excel and cloud-based document management platforms such as SharePoint to record, update and maintain information accurately using digital filing systems
• Organising and managing digital files, emails and shared folders, ensuring information is stored correctly and can be accessed efficiently by the wider team
• Collaborating digitally with colleagues through Microsoft Teams, participating in meetings, sharing updates and supporting day-to-day administration activities
• Using Microsoft Excel to maintain records, track information, update databases and produce reports when required
• Creating and scheduling social media content across platforms such as Facebook, Instagram and LinkedIn, using digital marketing and content management tools
• Using graphic design software such as Canva to create engaging social media posts, promotional materials, leaflets and digital content
• Monitoring social media engagement, responding to messages and comments where appropriate, and supporting campaigns to increase awareness of the charity's services
• Support with updating and maintaining company websites using platforms such as Webflow, ensuring content is accurate, engaging and aligned to brand guidelines. Assist with creating, editing and publishing web pages, uploading digital content, monitoring website performance and helping to improve the overall user experience

Desirable skills:

• Commitment to delivering excellent customer service and representing the charity professionally at all times
• Strong communication skills with a professional telephone manner and excellent written communication for emails, website updates and social media content
• Creative approach to producing engaging digital content and social media campaigns
• Good attention to detail when managing data, documents and online information
• Ability to work independently and as part of a team in a fast-paced and supportive environment
• Positive attitude, willingness to learn and enthusiasm for developing digital administration and social media skills

Working hours:

Monday to Friday, 9am - 5pm

Benefits:

• 38 days annual leave (including bank holidays)
• Death in Service benefit (4x salary)
• Pension scheme (3% employer contribution)
• Enhanced sick pay
• Credit Union savings scheme
• Option to buy and sell holidays
• Salary advance scheme
• Ongoing investment in learning and development

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time