Digital Support & Onboarding Specialist

North West Anglia NHS Foundation Trust; Peterborough; Vor Ort; GBP 27.000 - 36.000; Vollzeit

Zusammenfassung

North West Anglia NHS Foundation Trust is seeking a Digital Support Technician to ensure reliable operation of IT systems, hardware and software. You will help troubleshoot user issues, maintain IT assets and support system upgrades.

You will diagnose and resolve common issues such as login/MFA, connectivity and software faults, assist with onboarding new users, and contribute to a secure and efficient technology environment.

Qualifikationen

• Strong customer service skills.
• Good level of digital proficiency.
• Ability to prioritise and resolve issues in a timely manner.

Aufgaben

• Diagnose and resolve common issues: performance problems, login/MFA errors, connectivity, software faults, and hardware incidents.
• Support the creation, modification, and deactivation of user accounts across relevant systems and applications.
• Support with onboarding of new users by setting up accounts, configuring digital tools, and providing orientation support.

Kenntnisse

Customer service

Digital proficiency

Issue prioritisation

Jobbeschreibung

North West Anglia NHS Foundation Trust is seeking a Digital Support Technician to ensure reliable operation of IT systems, hardware and software. You will help troubleshoot user issues, maintain IT assets and support system upgrades.

You will diagnose and resolve common issues such as login/MFA, connectivity and software faults, assist with onboarding new users, and contribute to a secure and efficient technology environment.