End User Application Support Engineer

Northamptonshire Healthcare NHS Foundation Trust; Kettering; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Living wage employer

Job summary

Northamptonshire Healthcare NHS Foundation Trust seeks an End User Application Support Engineer to provide first line technical support for service desk requests. You will triage, escalate incidents as needed, manage user accounts, and monitor core systems to aid timely IT service delivery.

The role requires flexibility for a 24/7 workforce, including weekend work, extended hours, and participation in an on-call rota. NHFT is a living wage employer and supports flexible working where possible.

Job description

The End User Application Support Engineer provides first line technical support in response to service desk requests from Northamptonshire Healthcare NHS Foundation Trust and partner organisations, ensuring that issues are resolved at first point of contact wherever possible. The role supports the smooth and timely delivery of IT service management support in line with agreed key performance indicators and service level agreements.

The post holder will provide professional telephone and remote support, triage and elevate incidents where required, support user account administration, monitor core business systems and contribute to the continuous improvement of Service Desk processes.

The post holder will work closely with Service Desk colleagues, field technicians, second line and third-party support teams, users across Northamptonshire Healthcare NHS Foundation Trust and partner organisations, and other Digital Technology Services teams to support effective incident resolution, maintain service standards and contribute to the ongoing development of the Service Desk function.

The role requires flexibility to meet the needs of a 24/7 workforce, including weekend working, extended hours shift patterns and participation in an on-call rota as required.

Main duties of the job

For further information on the advertised role, please refer to the Main duties and responsibilities within the job description.

Working for our organisation

NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county - as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.

NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our ‘outstanding’ rating by encouraging opportunity, innovation, development and growth across our workforce.

At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer.

We aim to support financial wellbeing and create an environment where are people feel valued and able to thrive.

Detailed job description and main responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.

Person specification

Assessment against application form

• Meets essential criteria against knowledge and experience
• Meets Essential Criteria against behaviours and values
• Meets essential criteria against skills and ability

Assessment against application form

• Meets desirable criteria against knowledge and experience

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

All roles are subject to the home office immigration rules and therefore eligibility must meet certain requirements for any sponsorship to be considered. Please visit the government website for more information regarding eligibility,

At NHFT we support many of our colleagues to work flexibly and we will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours. Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.

Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re-check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly , the annual fee will be reimbursed subject to Trust policy. For further information please visit: DBS Update Service: applicant guide - GOV.UK (www.gov.uk)

Please note if a DBS is applicable for the position then a charge will be deducted from your first salary.

Please note that all new starters to the trustare subject to a probationary period.

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