Digital Support Technician

North West Anglia NHS Foundation Trust; Peterborough; On-site; GBP 27,000 - 36,000; Full time

Job summary

North West Anglia NHS Foundation Trust is seeking a Digital Support Technician to ensure reliable operation of IT systems, hardware and software. You will help troubleshoot user issues, maintain IT assets and support system upgrades.

You will diagnose and resolve common issues such as login/MFA, connectivity and software faults, assist with onboarding new users, and contribute to a secure and efficient technology environment.

Qualifications

• Strong customer service skills.
• Good level of digital proficiency.
• Ability to prioritise and resolve issues in a timely manner.

Responsibilities

• Diagnose and resolve common issues: performance problems, login/MFA errors, connectivity, software faults, and hardware incidents.
• Support the creation, modification, and deactivation of user accounts across relevant systems and applications.
• Support with onboarding of new users by setting up accounts, configuring digital tools, and providing orientation support.

Skills

Customer service

Digital proficiency

Issue prioritisation

Job description

The Digital Support Technicianrole provides support assistance to ensure the reliable operation of systems, hardware, software, and services. This position is responsible for assisting in the troubleshooting and resolving of user issues, in the maintenance of IT assets, supporting system upgrades, and contributing to a secure and efficient technology environment. The role requires strong customer service skills, a good level of digital proficiency, and the ability to prioritise and resolve issues in a timely manner. We have an exciting opportunity to join our newly created Digital Support team, following the merge of the IT and Informatic teams. This role will:

• Diagnose and resolve common issues: performance problems, login/MFA errors, connectivity, software faults, and hardware incidents.
• Support the creation, modification, and deactivation of user accounts across relevant systems and applications.
• Support with onboarding of new users by setting up accounts, configuring digital tools, and providing orientation support. The ideal candidate should be motivated, have excellent communication and interpersonal skills and attention for detail.