Digital Support Apprentice: Learn, Troubleshoot & Grow

QA; Snapes Green; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Induction programme

Digital Support Technician Apprentices

Hands-on IT experience

Pension contributions

Private medical cover

25 days leave

Job summary

Worldline / Magellan is offering a desk-based apprenticeship role in Customer Support, with training toward a nationally recognised Digital Support Technician Apprenticeship. You will support our hospitality, fuel and retail clients, handling calls and emails while learning essential IT service and cybersecurity basics.

The role is a fixed, full-time contract for 37 hours over 5 days (08:00–18:00, Mon–Fri; 09:00–13:00 Sat).

Qualifications

• Growth mindset and willingness to learn.
• Strong collaboration and communication skills.
• Problem-solving attitude and curiosity.
• Basic English and Maths skills.
• Willingness to develop PC literacy (MS Word, Excel, Outlook).

Responsibilities

• Manage inbound calls and emails to meet client SLA standards.
• Resolve issues including login problems, web guidance, and invoice queries.
• Build knowledge to identify common queries and resolve incidents confidently.
• Interact with clients and merchants to support card products and services.

Skills

Growth mindset

Collaboration

Problem-solving

Curious mindset

English & Maths

Education

English & Maths (functional)

Tools

MS Word

Excel

Outlook

Job description

Worldline / Magellan is offering a desk-based apprenticeship role in Customer Support, with training toward a nationally recognised Digital Support Technician Apprenticeship. You will support our hospitality, fuel and retail clients, handling calls and emails while learning essential IT service and cybersecurity basics.

The role is a fixed, full-time contract for 37 hours over 5 days (08:00–18:00, Mon–Fri; 09:00–13:00 Sat).