Digital Support Apprentice

QA Limited; Lockerbie; On-site; GBP 14,000 - 16,000; Full time

Benefits offered by this job

Friendly team environment

Develop healthcare admin and digital–s

Hands-on GP practice experience

Ongoing training and development

Job summary

QA Limited is recruiting for an apprentice to join Ecclefechan Surgery in Scotland as a Healthcare Administration Apprentice. You will serve as the first point of contact for patients, support appointments, and manage enquiries by phone, email and in person.

You will learn to use Vision, DOCMAN and Teams within a busy GP practice. This apprenticeship provides hands-on experience, ongoing training, and a nationally recognised qualification at SCQF Level 6, with mentor support from QA and your

Qualifications

• Friendly, professional and approachable
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to multitask in a busy environment
• Positive and collaborative teamwork
• Resilient and adaptable under pressure
• Commitment to high patient care and customer service
• Good IT skills and confidence with digital systems

Responsibilities

• Act as first point of contact for patients and professionals via phone, email and in person
• Develop expertise in Vision for managing patient records and appointments
• Support accurate recording and maintenance of patient information
• Process inbound clinical correspondence using DOCMAN
• Collaborate with colleagues using Microsoft Teams and other digital tools
• Assist with referrals through ERS
• Support general administrative duties across the practice

Skills

Communication

Organisational skills

Customer service

Digital literacy

Education

GCSEs or equivalent

Tools

Vision

DOCMAN

Microsoft Teams

Job description

Ecclefechan Surgery is looking for a friendly, organised, and enthusiastic apprentice to join our welcoming and supportive team.

As the first point of contact for patients, you'll play a key role in delivering a professional and efficient service both at reception and through telephone and email enquiries. You'll help patients access the services they need, manage appointments, and contribute to a positive experience for everyone who contacts the practice. You will also support the day-to-day administration of the surgery, maintaining accurate patient records, processing prescriptions and referrals, managing correspondence, and using a range of healthcare and digital systems.

This is an excellent opportunity for someone who enjoys helping people, works well in a busy environment, and is keen to build a career in healthcare administration.

Responsibilities:

• Act as the first point of contact for patients and healthcare professionals via telephone, email, and face-to-face interactions
• Develop expertise in Vision, the clinical system used to manage patient records, appointments, prescriptions, and medical histories
• Support the accurate recording and maintenance of patient information
• Process and manage inbound clinical correspondence using DOCMAN
• Collaborate effectively with colleagues using Microsoft Teams and other digital communication tools
• Assist with clinical administration tasks, including referrals through the Electronic Referral System (ERS)
• Support workflow management and general administrative duties across the practice

You will bring these skills:

• Friendly, professional, and approachable manner
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to prioritise workload and multitask effectively in a busy environment
• Positive and collaborative approach to teamwork
• Resilient and adaptable, with the ability to remain calm under pressure
• Commitment to providing excellent patient care and customer service
• Good IT skills and confidence using digital systems

Working hours:

30 hours per week

Benefits:

• Friendly and supportive team environment
• Opportunity to develop valuable healthcare administration and digital skills
• Hands-on experience within a busy GP practice
• Ongoing training and development throughout your apprenticeship

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.