Healthcare Admin Apprentice: Digital Systems & Front Desk

QA Limited; Lockerbie; On-site; GBP 14,000 - 16,000; Full time

Benefits offered by this job

Friendly team environment

Develop healthcare admin and digital–s

Hands-on GP practice experience

Ongoing training and development

Job summary

QA Limited is recruiting for an apprentice to join Ecclefechan Surgery in Scotland as a Healthcare Administration Apprentice. You will serve as the first point of contact for patients, support appointments, and manage enquiries by phone, email and in person.

You will learn to use Vision, DOCMAN and Teams within a busy GP practice. This apprenticeship provides hands-on experience, ongoing training, and a nationally recognised qualification at SCQF Level 6, with mentor support from QA and your

Qualifications

• Friendly, professional and approachable
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to multitask in a busy environment
• Positive and collaborative teamwork
• Resilient and adaptable under pressure
• Commitment to high patient care and customer service
• Good IT skills and confidence with digital systems

Responsibilities

• Act as first point of contact for patients and professionals via phone, email and in person
• Develop expertise in Vision for managing patient records and appointments
• Support accurate recording and maintenance of patient information
• Process inbound clinical correspondence using DOCMAN
• Collaborate with colleagues using Microsoft Teams and other digital tools
• Assist with referrals through ERS
• Support general administrative duties across the practice

Skills

Communication

Organisational skills

Customer service

Digital literacy

Education

GCSEs or equivalent

Tools

Vision

DOCMAN

Microsoft Teams

Job description

QA Limited is recruiting for an apprentice to join Ecclefechan Surgery in Scotland as a Healthcare Administration Apprentice. You will serve as the first point of contact for patients, support appointments, and manage enquiries by phone, email and in person.

You will learn to use Vision, DOCMAN and Teams within a busy GP practice. This apprenticeship provides hands-on experience, ongoing training, and a nationally recognised qualification at SCQF Level 6, with mentor support from QA and your