IT Support Apprentice

QA Limited; Glasgow; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Company pension

Mentoring program

Discounts on car purchases

Employee assistance programme

Job summary

Park's Motor Group in Scotland is seeking an enthusiastic IT apprentice to join our technical IT team for a 1-year program and to commence 1st line support for customers. You will be supported by experienced colleagues as you learn about the products and services Park’s Motor Group provides.

This apprenticeship leads toward a QA diploma, with guidance and mentoring throughout the placement, and a structured path to develop hands-on IT and customer service skills.

Qualifications

• 1-year apprenticeship training toward a diploma with QA.
• 1st line IT support responsibilities for customers.
• Strong customer service and communication skills required.
• Attention to detail and ability to work in a team.

Responsibilities

• Answer and log IT support calls from users.
• Provide 1st line support to our users.
• Provide excellent customer service both verbal and written to end users.
• Keep users up to date on progress of their calls.
• Problem solve issues based on the information you have been given.
• Resolve IT queries efficiently, accurately and record information.
• Assist in configuration and installation of IT hardware (desktops, laptops, printers, switches etc.).
• Work on your own initiative as well as part of a team.

Skills

Customer service

IT support

Attention to detail

Teamwork

Communication

Education

Diploma with QA

Tools

Active Directory

Entra ID

Microsoft 365

CrowdStrike

NinjaOne RMM

Ninja MDM

Cisco Meraki

Job description

Do you have a keen interest in good customer service and want to start your career in IT?

Park's Motor Group is a private family-owned business which takes great pride in being Scotland's leading independent motor group. Our dealerships cover a diverse range of manufacturers and we have an impressive range of vehicles and services. There is simply no comparison to Park's Motor Group in the Scottish motoring industry!

About the role:

As an apprentice you will be a member of the technical IT team and help with 1st line IT support for customers as well as learning about the products and services Park’s Motor Group provide. It is a busy role that will require attention to detail but is important to the success of the whole team. The existing IT team will also be available to provide you with support and guidance as you learn your role and become more confident.

This will be a 1-year apprenticeship where the successful applicant will work towards a diploma with QA, receiving support and mentoring throughout the placement.

Responsibilities:

• Answer and log IT support calls from users.
• Provide 1st line support to our users.
• Provide excellent customer service both verbal and written to end users.
• Keep users up to date on progress of their calls.
• Problem solve issues based on the information you have been given.
• Resolve IT queries efficiently, accurately and record information.
• Involvement in configuration and installation of IT hardware (desktops, laptops, printers, switches etc.)
• Work on their own initiative as well as part of a team.

You will work with a range of technologies including:

• On-premises Active Directory, Microsoft Entra ID, and Microsoft 365.
• Security platforms such as CrowdStrike.
• NinjaOne RMM, Ninja MDM and Cisco Meraki.

Working hours:

Monday to Friday, 8am – 5pm or 9am – 6pm. After successful completion of the apprenticeship, the shift rotation will include 7am – 4pm and an infrequent Saturday 8am – 12pm.

Benefits:

For you:

• Access to the company pension scheme.
• Colleague introductory scheme.
• Industry leading discounts on purchases on new and used cars.
• Death in service benefit.

For you and your family:

• Discounted servicing.
• Subsidised car purchase scheme.
• Employee assistance programme.
• 24/7 remote GP.
• Medical second opinions.
• Unlimited mental health support.
• Physiotherapy help and advice..
• Savings and discounts on shopping

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.