Digital Services Facilitator

NHS National Services Scotland; Scotland; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits as a Digital Services Facilitator in a forward-thinking healthcare organization. This role focuses on transforming the digital landscape to enhance the way staff work, ensuring systems are secure and efficient. You will be pivotal in driving change and improving health outcomes through effective digital solutions. This position offers a full-time, fixed-term contract, allowing you to work in a hybrid environment across various sites. If you are passionate about digital innovation in healthcare and eager to make a difference, this role is perfect for you!

Qualifications

• Possess a degree or equivalent experience in Digital systems.
• Ability to diagnose system-related issues and provide customer service.

Responsibilities

• Facilitate the use of digital solutions to improve health outcomes.
• Collaborate with the digital services team to enhance service delivery.

Skills

Digital Systems Understanding

Customer Service

Problem Diagnosis

Collaboration

Education

Degree in relevant field

Equivalent experiential knowledge

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Who we are:

NHS Ayrshire and Arran is one of 14 territorial NHS Boards within NHS Scotland.

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring, and respectful way.

To find out more about NHS Ayrshire and Arran please visit our website - NHS Ayrshire & Arran - Home (nhsaaa.net)

Position:

An opportunity has arisen for a Digital Services Facilitator on a full-time, fixed-term 12-month contract. This is a hybrid position with the expectation to work in various sites across Ayrshire and Arran, so a car licence and ownership is essential for this role.

What you will do:

An exciting opportunity has arisen for the post of Facilitator within Digital Services.

In Ayrshire and Arran, our ambition is to provide a digital environment that supports and transforms the way our staff work, underpinned by systems that are secure, performant, resilient, and available wherever they are.

The effective use of digital solutions to support reform is paramount to drive effective change and efficiency as well as improving health and social care outcomes. Digital technology has become fundamental to the way we live our lives and to the health and care of our population.

Knowledge, training and/or experience required to do the job:

You will possess a degree or evidence of equivalent experiential knowledge with a comprehensive understanding of current Digital systems.

The ability to understand complex information and diagnose system-related issues by working in close collaboration with colleagues within the digital services team are essential skills required, along with the ability to work under pressure with a strong focus on providing exceptional customer service delivery.

NHS Ayrshire & Arran is ambitious in developing its Digital services to support organisational change and modernise service delivery for the benefit of staff, patients, carers, and the public. The postholder will act as a key advocate of this agenda.

Hours:

• This is a full-time post, fixed term for 12 months.
• Hours: 37 per week over 5 days.
• Hybrid Working

Driving Licence/Car Ownership:

A car licence/car ownership is essential to this role.

If you would like to find out more about the role, please contact Jill Bone - Project Manager at [e-mail]

ADDITIONAL INFORMATION FOR CANDIDATES

You should apply for this post by completing the application process on JobTrain.

• DO NOT upload a CV as this will not be used for shortlisting purposes.
• Posts close at midnight on the indicated date. Late applications will not be accepted.
• For help to complete an application on JobTrain, please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
• Please note that our correspondence method is by email, therefore please ensure you enter your email address accurately.
• Please check your email regularly (including junk folders) and also your JobTrain account for updates.
• Please contact JobTrain Candidate Support Hub: https://jobseekersupport.jobtrain.co.uk/support/home - for advice and support with any system issues.
• We recommend using the Internet Browser “Google Chrome” or “Microsoft Edge” when using JobTrain.
• Once you have submitted your application form you will be unable to make any amendments.
• Some of our vacancies are for internal candidates only. If you are a staff member, please ensure you update your JobTrain profile to reflect that you are employed by NHS Ayrshire and Arran.
• Please note, for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.

NHS Ayrshire and Arran has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is, without exception, granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. Candidates who require a Certificate of Sponsorship can access further information at www.bia.homeoffice.gov.uk

We are unable to provide sponsorship for bank contracts.