Digital Services Coordinator

West London NHS Trust; City of Westminster; On-site; GBP 22,000 - 28,000; Full time

Job summary

West London NHS Trust is seeking a proactive and organised individual to join the Digital Services team. This role supports the management of mobile phones, tablets, telephony services and IT assets, while delivering excellent customer service to staff across the organisation.

The ideal candidate will have strong administrative and communication skills, experience with Microsoft Office, attention to detail, and the ability to manage competing priorities.

Qualifications

• Strong administrative and communication skills.
• Experience using Microsoft Office.
• Excellent attention to detail.
• Ability to manage competing priorities. An interest in technology, asset management or digital services would be beneficial.

Responsibilities

• Coordinate Trust mobile phone, telephony and mobile device services, supporting staff with equipment and ensuring compliance and service delivery.
• Maintain departmental records and databases; assist with ordering, stock management and general admin tasks.
• Provide cover for reception as required.
• Support processing of purchase orders on the Trust's internal finance system; provide general administration duties.
• Ensure excellent customer service to clinical and non-clinical staff.

Skills

Administrative skills

Communication skills

Microsoft Office

Attention to detail

Prioritization

Job description

We're looking for a proactive and organised individual to join our Digital Services team. This varied role supports the management of the Trust's mobile phones, tablets, telephony services and IT assets, while providing excellent customer service to staff across the organisation.,

• To provide coordination of Trust mobile phone, telephony and mobile device services, supporting staff with communications equipment and ensuring compliance, asset control and service delivery.
• Maintain departmental records, databases. Assist with ordering, stock management and administrative support tasks.
• Provide cover for reception as and when required.
• Provide support to Senior Administrator to support the processing of purchase orders on the Trusts internal finance system
• General administration duties.
• Ensure excellent customer service is provided to both clinical and non-clinical staff.

  The ideal candidate will have strong administrative and communication skills, experience using Microsoft Office, excellent attention to detail, and the ability to manage competing priorities. An interest in technology, asset management or digital services would be beneficial.

  West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m. The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'. The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.