Team Administrator

West London NHS Trust; Southall Green; Sur place; GBP 23 000 - 27 000; Plein temps

Résumé du poste

West London NHS Trust is seeking a Team Administrator to support the Adult Eating Disorders Service, guiding patients through the care pathway from referral to discharge. You will provide comprehensive administrative support to a multidisciplinary team and maintain accurate clinical records.

The role includes diary management, minute taking, handling patient communications, and ensuring governance requirements are met. Proficiency with Microsoft Office and audio transcription is expected.

Qualifications

• Provide high quality administrative service to a multi-disciplinary team.
• Maintain accurate clinical records and support governance requirements.
• Diary management and minute taking for team meetings.
• Responsive reception service to callers and service users.

Responsabilités

• Provide a high quality administrative service to a multi-disciplinary team.
• Maintain accurate clinical records and ensure statutory requirements for record maintenance.
• Coordinate service processes and support governance requirements.
• Ensure timely progression of patient care from referral to discharge.
• Handle day-to-day customer service with direct contact to Service Users.
• Manage information systems detailing department member whereabouts.
• Minuting and typing of minutes.

Connaissances

Administrative skills

Word processing

Audio transcription

Outils

Microsoft Office

Description du poste

The Team Administrator plays a pivotal role in supporting the effective operation of the Adult Eating Disorders Service, ensuring patients progress efficiently through the care pathway from referral to discharge. The post holder will provide comprehensive administrative and pathway coordination support to a multidisciplinary team, maintaining accurate clinical records, coordinating service processes, supporting governance requirements, and ensuring timely progression of patient care.

• 1.1 To provide a high quality administrative service to a multi-disciplinary team
• 1.2 Within a team framework provide a high quality comprehensive support function ensuring effective standards of quality and equality to team of workers, including an effective responsive reception service to callers to office.
• 1.3 To provide an effective and efficient quality word processing support service, utilising software including Microsoft packages. And to carry out audio-transcriptions.
• 1.4 To support the team with all administrative tasks around team meetings including CIG meetings (diary management/minute taking/action logs)
• 1.5 To be responsible for initiating, developing and maintaining client record systems ensuring all of the statutory and organisational requirements for their maintenance, safekeeping and disposal are adhered to at all times.
• 1.6 To be responsible for the day to day processing of an effective and sensitive customer service when dealing with direct contact with Service Users, telephone calls and correspondence, (some patients may be emotionally vulnerable/distressed. Receiving and recording accurate and concise messages, ensuring messages are forwarded on appropriately and timely.
• 1.7 To maintain information system detailing the whereabouts of department members during working day, relaying details appropriately and timely.
• 1.8 To be responsible for the minuting and typing of minutes

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services.

The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.