Team Coordinator

North London NHS Foundation Trust; London Borough of Hammersmith and Fulham; On-site; GBP 24,000 - 32,000; Full time

Job summary

North London NHS Foundation Trust (NLFT) is seeking an administrative coordinator to support service delivery across mental health services. The role involves organizing clinic and appointment activity, managing reception and enquiries, supporting meetings, maintaining records and data systems, and liaising with clinical teams, managers, service users, carers and external partners.

You will ensure timely referrals, high-quality data, effective communication and continuity of care in a changing

Qualifications

• Strong organisational and coordination abilities.
• Experience with handling enquiries and reception duties.
• Ability to maintain accurate records and data systems.

Responsibilities

• Provide comprehensive administrative support to clinical teams and managers.
• Oversee reception and be a point of contact for service users.
• Record telephone messages and enquiries accurately and refer as appropriate.
• Liaise with internal and external stakeholders to progress the care pathway.
• Assist in arranging service meetings, including agendas and minutes.

Skills

Administrative support

Communication skills

Data entry

Tools

MS Office

Electronic health records

Job description

The postholder will provide a key administrative and coordination function to support smooth service delivery. The role involves organising clinic and appointment activity, managing reception and enquiries, supporting meetings, maintaining accurate records and data systems, and liaising with clinical teams, managers, service users, carers and external partners. A strong focus is placed on ensuring timely referrals, high-quality data, effective communication and continuity of service in a busy and changeable environment. · Provide comprehensive administration support to clinical teams and managers · Oversee the smooth running of the reception area and provide a point of contact for services users · Typing, scanning, filing and processing of documents and post · Accurately record telephone messages and other enquiries and refer as appropriate. · Ensure accurate use of information systems, supporting and training others as appropriate · Liaise effectively with external and internal stakeholders to ensure progress along the care pathway and ensure its smooth and timely flow. · Work closely with the MDTs to gather and maintain information pertaining drug and alcohol data. · Plan and organise service meetings, including preparing agendas, taking minutes and collating any associated documents. · Maintain a proactive bring forward system in line with the needs of the service, ensuring deadlines are met, and actions is chased promptly · Organise own workload ensuring adherence to local procedures, targets and timescales · Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people. Our Five-Year Strategy: 1. We will provide consistently high-quality care closer to home. 2. With our partners in North London and each borough we will ensure equity of outcome for all 3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care. 4. We will be more effective as an organisation by pioneering research, quality improvement and technology.

Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.