Digital Services Coordinator | West London NHS Trust

West London Mental Health Trust; Greater London; On-site; GBP 31,000 - 45,000; Full time

Job summary

West London NHS Trust is seeking a proactive Digital Services Coordinator to support the management of mobile phones, tablets, telephony services and IT assets, while delivering excellent customer service to staff.

The role emphasizes strong administrative and communication skills, attention to detail and the ability to juggle priorities in a dynamic Digital Services team within the Trust.

Qualifications

• Strong administrative and communication skills.
• Experience using Microsoft Office.
• Attention to detail and ability to manage priorities.

Responsibilities

• Coordinate Trust mobile phone, telephony and mobile device services, supporting staff with communications equipment and ensuring compliance, asset control and service delivery.
• Maintain departmental records and databases. Assist with ordering, stock management and administrative tasks.
• Provide cover for reception as and when required.
• Support Senior Administrator with processing of purchase orders on the Trust's internal finance system.
• Ensure excellent customer service is provided to both clinical and non-clinical staff.

Skills

Organisational skills

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Digital Services Coordinator | West London NHS Trust

We're looking for a proactive and organised individual to join our Digital Services team. This varied role supports the management of the Trust's mobile phones, tablets, telephony services and IT assets, while providing excellent customer service to staff across the organisation.

The ideal candidate will have strong administrative and communication skills, experience using Microsoft Office, excellent attention to detail, and the ability to manage competing priorities. An interest in technology, asset management or digital services would be beneficial.

This is a great opportunity to join a supportive team and contribute to the delivery of essential digital services across the Trust.

• To provide coordination of Trust mobile phone, telephony and mobile device services, supporting staff with communications equipment and ensuring compliance, asset control and service delivery.
• Maintain departmental records, databases. Assist with ordering, stock management and administrative support tasks.
• Provide cover for reception as and when required.
• Provide support to Senior Administrator to support the processing of purchase orders on the Trusts internal finance system
• Ensure excellent customer service is provided to both clinical and non-clinical staff.

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

This advert closes on Monday 23 Nov 2026

£30,630 - £32,346 per annum pro rata inclusive of 15% HCAS

£36,943 - £44,900 per annum inclusive of HCAS (Outer)

£34,186 - £37,389 per annum inclusive of 20% HCAS