Digital Service Manager – Live Ops & Adoption

Environment Agency; Hull and East Yorkshire; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Flexible working

Guaranteed Interview

Training and development

Job summary

The Digital service specialist will lead on the ongoing service management of SEA Change, a Power Platform that supports the Environment Agency’s P3M capability. The successful candidate will play a key role in ensuring the tool offers a user-centred live service, establishing effective service management processes, support arrangements and user guidance.

SEA Change provides project and portfolio managers one place to record key information, such as budgets and project status updates.

Qualifications

• Ability to create internal workflows, guidance documents and training to support effective management of a digital service
• Experience supporting products or services transitioning into live operation
• Understands user-facing technical issue resolution, change management and knowledge management processes for a digital solution.
• Excellent customer management skills across multiple seniority levels
• Strong communication skills, with the ability to influence and drive improvement across teams
• Experience supporting live products, continuous improvement and service management activities working with a product manager

Responsibilities

• Service readiness and transition of new functionality to live operation.
• Development of service documentation, guidance and support materials for new and existing functionality.
• Design and implementation of support and governance processes.
• Stakeholder engagement, training and user adoption activities.
• Continuous improvement of the service as the product evolves.

Skills

Workflow design

Live operation support

Change management

Knowledge management

Customer management

Stakeholder communication

Continuous improvement

Product manager liaison

Education

ITIL Foundation

MoPF Foundation

Tools

Power Platform

Power BI

Power Apps

Job description

The Digital service specialist will lead on the ongoing service management of SEA Change, a Power Platform that supports the Environment Agency’s P3M capability. The successful candidate will play a key role in ensuring the tool offers a user-centred live service, establishing effective service management processes, support arrangements and user guidance.

SEA Change provides project and portfolio managers one place to record key information, such as budgets and project status updates.