Digital Service Desk Specialist - First-Line IT Support

Manchester University NHS Foundation Trust; Wythenshawe; On-site; GBP 28,000 - 31,000; Full time

Job summary

Manchester University NHS Foundation Trust is hiring a Digital Service Desk Technician to join the team at our Wythenshawe site. You will be the first point of contact for digital-related issues, requests and queries from staff, delivering friendly, timely support to ensure continuous care delivery.

Working on a 7-day service window, 7am–10pm, you’ll record, triage and progress tickets, monitor SLAs, and perform basic troubleshooting to provide first-time fixes where possible.

Responsibilities

• Accurately record and triage digital-related issues, requests, and queries received by telephone, electronically, or in person using the Trust’s Service Desk system.
• Monitor open tickets against agreed SLAs (Service Level Agreements) and chase progress with support teams as appropriate.
• Manage the user experience and their expectations by keeping them updated on the status of their reported Tickets
• Carry out basic troubleshooting activities and provide first-time fixes where possible

Job description

Manchester University NHS Foundation Trust is hiring a Digital Service Desk Technician to join the team at our Wythenshawe site. You will be the first point of contact for digital-related issues, requests and queries from staff, delivering friendly, timely support to ensure continuous care delivery.

Working on a 7-day service window, 7am–10pm, you’ll record, triage and progress tickets, monitor SLAs, and perform basic troubleshooting to provide first-time fixes where possible.