Digital Servicedesk Technician

Manchester University NHS Foundation Trust; Manchester; Presencial; GBP 22.000 - 28.000; Jornada completa

Descripción de la vacante

Manchester University NHS Foundation Trust is expanding its Digital Service Desk with multiple vacancies for a Digital Service Desk Technician. You will be the first point of contact for digital-related issues, requests and queries from our workforce and Support Services, delivering high-quality care through IT support.

The desk operates seven days a week from 7am to 10pm and on-site work is required during these hours.

Formación

• Experience in customer service or support roles.
• Ability to triage and log incidents accurately.
• Willingness to work onsite across 7am–10pm, 7 days a week.

Responsabilidades

• Accurately record and triage digital-related issues, requests, and queries from telephone, electronic, or in person using the Trust's Service Desk system.
• Monitor open tickets against SLAs and chase progress with support teams as appropriate.
• Manage the user experience by keeping them updated on the status of their reported tickets.
• Carry out basic troubleshooting activities and provide first-time fixes where possible.

Conocimientos

Customer service

Descripción del empleo

We are looking to expand our Digital Service Desk witha number of vacancies to join us as a Digital Service Desk Technician. We're looking for talented people, with a passion for providing excellentcustomer service and a desire to help our trust provide high-quality care.

This is a highly rewarding role where you'll Be the first point of contactfor all digital-related issues, requests, and queries from our workforce and Support Services.

The digital servicedesk operates 7 days a week between 7am and 10pm, onsite working is required for all staff during these hours of operation.

• Accurately record and triage digital-related issues, requests, and queries received by telephone, electronically, or in person using theTrust's Service Desk system.
• Monitor open tickets against agreed SLAs (Service Level Agreements) and chase progress with support teams as appropriate.
• Manage the user experience and their expectations by keeping them updated on the status of their reported Tickets.
• Carry out basic troubleshooting activities and provide first-time fixes where possible

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and

exceptional patient outcomes.Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one.