Digital Response Apprenticeship

Intec Business Colleges; Halifax; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Perk box

Job summary

Intec Business Colleges Ltd in Halifax is offering a Customer Service Practitioner Level 2 trainee position to support customers by listening to needs and identifying suitable solutions, including repayment plans and dispute resolution support.

You will handle inquiries via email, WhatsApp, webchat and SMS, maintaining professional communication and helping customers navigate financial challenges. This 17-month programme runs full-time, with 37.5 hours weekly.

Qualifications

• GCSE English and Maths desirable.

Responsibilities

• Respond to customer enquiries via email, WhatsApp, webchat and SMS.
• Communicate with customers and third parties in a professional, clear and helpful manner.
• Understand customers' circumstances and identify appropriate solutions.
• Support customers in negotiating repayment arrangements through digital channels.
• Handle customer and client enquiries efficiently and respond to correspondence.
• Recognise when customers may be experiencing financial difficulties and provide guidance.

Skills

Customer care

Communication skills

IT skills

Team player

Self-motivated

Independence

Attention to detail

Customer focus

Target driven

Education

GCSE English

GCSE Maths

Job description

Support customers by listening to their individual needs and understand their circumstances, helping to identify the most appropriate solutions. This could include setting up manageable repayment plans, referring them to free debt advise services or supporting them through the dispute resolution process.

Annual wage - £24,784 per year

Training course - Customer Service Practitioner Level 2

Hours - 37.5 hours per week

Monday - Friday, between 8.00am - 6.00pm & every alternative Saturday between 9.30am - 12.30pm.

Duration 17 months

What you'll do at work

• Responding to customer enquiries through email, WhatsApp, webchat and conversational SMS.
• Communicating with customers and third parties in a professional, clear and helpful manner.
• Understanding customers' individual circumstances and identifying appropriate solutions.
• Supporting customers in negotiating manageable repayment arrangements through digital channels.
• Handling customer and client enquiries efficiently and effectively.
• Processing and responding to incoming customer correspondence.
• Recognising when customers may be experiencing financial difficulties and ensuring they receive appropriate support and guidance.

Where you'll work

• CREDIT RESOURCE SOLUTIONS, G MILL, DEAN CLOUGH MILLS, HALIFAX, HX3 5AX

College or training organisation - Intec Business Colleges Ltd

Customer Service Practitioner Level 2 standard

Desired qualifications

• GCSE English (Grade A* - C / 9 - 4) desirable
• GCSE Maths (Grade A* - C / 9 - 4) desirable

Skills

• Customer care skills
• Excellent Communication Skills
• Confident using IT Systems & Strong IT Skills
• Conscientious and hard working
• Excellent Team Player & Self Motivated
• Can work independently
• Can work as part of a team
• Excellent verbal communication
• Fast paced environment
• Motivated to achieve targets
• Strong customer focus
• Genuine desire to help people
• Good attention to detail
• Positive approach to work
• Ability to manage work load
• Strong C/Service skills

Other requirements

• This role is office based - Hybrid working is not available
• Employee perks package, via 'Perk box'
• Opportunities for professional development & career advancement
• Collaborative and dynamic work environment